Reservation Manager

1 day ago


Doha, Baladīyat ad Dawḩah, Qatar IHG Hotel & Resorts Full time
Job Summary

The Reservation Supervisor role at IHG Hotel & Resorts is a critical position that requires exceptional organizational and communication skills. As a key member of our team, you will be responsible for managing reservations, ensuring seamless guest experiences, and upholding the highest standards of customer service.

Key Responsibilities
  • Manage and coordinate reservations, including room assignments and guest preferences
  • Develop and maintain strong relationships with guests, colleagues, and external partners
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner
  • Collaborate with the front desk and housekeeping teams to ensure efficient room allocation and guest satisfaction
  • Monitor and analyze guest feedback, making recommendations for process improvements and service enhancements
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of hotel operations and customer service principles
  • Ability to maintain confidentiality and handle sensitive information

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


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