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Customer Experience

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar COREcruitment Full time

**Company Overview**

COREcruitment is a leading global hospitality group in the Middle East, recognized for its luxury hospitality brands.

We are seeking an experienced Customer Experience Manager to lead the development of innovative product and service concepts for Ground and Lounges areas.

The successful candidate will have a proven track record in driving personalization, loyalty, and customer engagement, as well as experience in managing major projects across digital customer touchpoints.

Responsibilities:

  1. Develop and implement product and service concepts for Ground and Lounges areas.
  2. Lead a team to design and deliver high-quality products that meet customer expectations.
  3. Collaborate with cross-functional teams to enhance customer experience.

Qualifications:

  • Min. Diploma or Bachelor's Degree in relevant field.
  • 8+ years of experience in luxury hospitality environment.
  • Strong knowledge of software development methodologies and project management tools.