Admissions Officer

23 hours ago


Doha, Baladīyat ad Dawḩah, Qatar Talent Pal Full time
Job Title: Admissions Officer

We are seeking a highly skilled and experienced Admissions Officer to join our team at Talent Pal. As an Admissions Officer, you will play a critical role in managing and converting leads to maximize pupil numbers, while providing exceptional customer service to families and stakeholders.

Key Responsibilities:
  • Manage leads and translate them into enrolments to maximize pupil numbers
  • Support lead generation and school awareness through in-school events and local partnerships to help the school become the school of choice for the local community
  • Take an active role in the day-to-day running of the school in relation to admissions
  • Follow up on all new enquiries within one working day, answering questions and converting enquiries to admissions meetings with the Principal or Head of School
  • Liaise with families about all aspects of the admissions process, following up in line with the admissions and chasing processes of the school, working alongside the admissions team members to ensure an appropriate split of call volume and chasing
  • Follow up after meetings for all appointments up to and including an offer being made, and liaise with the Registrar and Finance to ensure a smooth handover for offers
  • Lead parent tours and support meetings as required
  • Manage and maintain the appointment calendar, chasing any missed appointments and ensuring the welcome area for parents is prepared before meetings to ensure the best journey through the school
  • Manage the event calendar with the School Leaders, including parent recruitment events, promoting these events with the support of marketing and running these events to maximize student recruitment with the School Leaders
  • Manage the multiple databases of parent enquiries
  • Participate regularly in the admission/marketing team meetings and share information with the school leaders and ISP daily
  • Contribute to the wider life of the school
  • Cover the reception desk as required on a daily basis and support the general administration of the school
  • Contribute to the weekly KPI and capacity reports, enrolment reports, and pipeline reports with the support of the Registrar and Head of Admissions, due to ISP on a weekly basis, sharing data analysis with suggestions as opportunities arise
  • Manage and set up the appointment calendar
  • Be a primary contact for new incoming enquiries via a range of sources
  • Organize admissions meetings and open events, guiding families through the admissions process to enrolment while providing state-of-the-art customer service
  • Regularly review and develop admissions documents, parent communication platforms, and templates, and marketing collaterals to ensure accurate information and best practice
  • Work with parent-facing administrative staff closely to ensure the first impressions of the school are excellent, leading to a positive visitor experience
  • Support on effective continued support and communication to new families after students enroll at the school, after sales care
Requirements:
  • Bachelor's Degree in Administration from any recognized University
  • Minimum 4 years of working experience in Qatar
  • School experience in a similar role is an advantage
  • Experience working in sales/projects
  • Knowledge of Hubspot and Google Analytics
Language:
  • English is mandatory
  • Arabic is an advantage
Competencies:
  • Ability to sell our school to families who have expressed an interest
  • Be warm and personable
  • Highly detail-oriented and organized
  • Knowledge of the regulations, policies, and procedures related to the assigned activities
  • Ability to meet a constant stream of deadlines
  • Proven ability to work both independently and collaboratively with different levels of employees
  • Ability to coordinate and collate data
  • Skilled in the use of student registration and management systems
  • Good interpersonal skills, using tact, having patience, and showing courtesy to all stakeholders
  • Excellent knowledge of MOEHE policies and eSIS filing
  • Motivation to work with people, a positive attitude, and a friendly personality
  • Being a calm and empathetic person with an understanding of young people
  • Excellent command of MS Office
  • Ability to maintain accurate records
  • Records, Reports, and Correspondence by use of spreadsheets and databases
  • Computer literate
  • Customer Service skills and interpersonal skills
  • Willing attitude to be a part of the school team
  • Strong sense of professionalism
  • Safeguarding and welfare of children
  • Excellent communication skills and command of the English language in spoken and written form
  • A collaborative team player with excellent interpersonal skills
  • Behavior management
Attributes:
  • Empathetic listener
  • Integrity and confidentiality
  • Internationally minded
  • Emotional intelligence
  • Intercultural awareness, creative
  • Flexible and a can-do attitude

This job description is current at the date shown but may be changed by the Principal to reflect or anticipate changes in the job commensurate with the grade and job title.

As a member of the staff of Talent Pal, you will need to comply with the below:

  • Compliance with the school's Vision, Mission, and Policies
  • Positive Professional Relationship with all staff members are maintained
  • Contact with students is on a strictly professional basis with the physical and emotional safety of students being of paramount importance
  • The hours of work as arranged with the principal are strictly followed
  • This position entails working with information much of which is held in confidence. Under no circumstances is this confidentiality to be compromised

Talent Pal is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references, and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.

Talent Pal is committed to strengthening our inclusive culture by identifying hiring, developing, and retaining high-performing teammates regardless of gender, age, disability status, neurodivergence, socioeconomic background, or other demographic characteristics.


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