VIP Arrival Coordinator

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

Mandarin Oriental Hotel Group Limited prides itself on creating unique hotels that embody distinctive design and a strong sense of place.

As a Luxury Service Manager, you will be part of a team that delivers 21st-century luxury with oriental charm. We are dedicated to exceeding our guests' expectations and making every stay unforgettable.

Main Responsibilities

  • Develop and maintain relationships with our guests to ensure a personalized experience.
  • Ensure seamless transitions for our guests throughout their stay.
  • Coordinate with colleagues to provide exceptional service and exceed guest expectations.
  • Monitor and improve the overall guest experience, including arrivals and departures.
  • Maintain accurate records of guest preferences and loyalty programs.
  • Communicate effectively with guests, colleagues, and management to ensure smooth operations.
  • Adhere to high standards of customer service and hotel policies.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements

  • Minimum 2 years of experience in a 5-star hotel environment.
  • A minimum of 1 year of Concierge experience in a luxury hotel.
  • Vocational Diploma in Hospitality-related subject is an advantage.
  • Bachelor's degree in Hospitality/Hotel/Business Management is preferred.


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