Air Cargo Customer Experience Representative
3 days ago
**Delivering Excellence in Air Cargo Customer Experience**
At Qatar Airways Cargo, we're committed to delivering exceptional customer experiences through innovative solutions and best-in-class logistics operations. As a Digital Support Coordinator, you will play a critical role in ensuring seamless interactions between our customers and our systems.
About The Role
- Resolving system-related queries and configuration requests in a timely and accurate manner.
- Providing expert guidance on system usage, shipment status, and operational processes.
- Acting as the single point of contact for customers, driving continuous improvement through feedback and system enhancements.
Key Responsibilities:
- Incident logging and prioritization based on urgency and impact.
- Troubleshooting and resolving complex issues in collaboration with L2/L3 teams.
- Validating resolutions with customers before closing incidents.
- Responding promptly to customer inquiries and providing assistance in tracking shipments and inventory.
- Managing user accounts and configuring system settings to meet customer and operational requirements.
Achieving Excellence Together
Our goal is to provide unparalleled customer experiences and drive business growth through innovation and excellence. We're looking for talented individuals who share our passion for delivering exceptional results and making a meaningful impact.
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