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Contact Center Management Role

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar hravailable Full time
Responsibilities

The Service Experience Director will be responsible for leading the development and implementation of customer-centric strategies across all touchpoints. This includes creating and maintaining a customer database, developing and implementing a customer loyalty program, and monitoring customer satisfaction metrics.

You will lead a team of service representatives, providing coaching, training, and performance feedback to ensure they deliver exceptional customer experiences. Additionally, you will work closely with other departments to align customer service initiatives with overall business objectives.

This role requires strong leadership and interpersonal skills, with the ability to motivate and develop a high-performing team. You must also have excellent communication and analytical skills, with the ability to track and analyze customer satisfaction metrics to drive improvement.

We are seeking a results-driven professional who can think critically and strategically, with a focus on delivering exceptional customer experiences. If you have a passion for customer-centric leadership and are looking for a challenging role that requires innovation and creativity, we encourage you to apply.