Guest Experience Leader

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Salary and Benefits

  • One of the most competitive salaries in the country
  • Complimentary meals on duty
  • Amazing learning and development programs
  • Discounted rates at The Ned Doha
  • Fantastic career growth opportunities

As a Front Office Manager at The Ned Doha, you can expect:

  • To oversee all operations including Reception, Concierge, Guest Relations and Bell Service, and ensure that they are in line with defined company standards.
  • To deliver a benchmarked level of employee productivity whilst at the same time ensuring uncompromising hospitality standards across all areas of the hotel.
  • To strategically plan and execute Front Office operations.
  • To manage inventory levels and have a strong understanding of yield and revenue management.
  • To plan and communicate internally with relevant departments to ensure the team is set up for success.
  • To handle any guest complaint that requires escalation and resolution by senior management.
  • To understand guest experience trends and translate feedback into tangible actions that deliver measurable improvement in satisfaction metrics.
  • To work with Finance and direct reports to produce the annual budget for the department.
  • To understand rooms revenue strategies and assist with executing.
  • To support the attainment of the highest possible levels of employee engagement through exceptional communication, coaching, and meaningful team recognition.
  • To promote a service driven culture that reflects the 'Ned' values, encouraging positive interactions, team collaboration and results driven performance.
  • To take ownership for ensuring training, career and succession plans of the Front Office are brought to life.
  • To perform any other reasonable duties as required by the management.


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