Front Desk Agent

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar Le Meridien Hotel Full time
Roles and responsibilities

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work
Guest Check-in and Check-out:

Greet guests warmly and professionally upon arrival, ensuring a smooth check-in process.
Verify guest identification, process payments, and provide room keys or access information.
Address any special requests or needs for guests during check-in.
Ensure that the check-out process is swift and efficient, including processing payments, handling invoices, and collecting any outstanding fees.
Reservations Management:

Handle phone and email inquiries regarding room availability, rates, and hotel services.
Manage the hotel's booking system, ensuring reservations are entered accurately and efficiently.
Update and confirm bookings, ensuring that guests' preferences are noted (e.g., room type, special requests).
Modify or cancel reservations as needed and ensure that any changes are communicated clearly to other relevant departments.
Guest Services and Customer Support:

Provide information to guests regarding hotel facilities, services, local attractions, transportation, and dining options.
Respond promptly and professionally to guest inquiries, concerns, and complaints, striving to resolve issues to the guest's satisfaction.
Offer assistance with luggage, room preferences, or additional services such as wake-up calls, extra amenities, or transportation arrangements.
Maintain a strong knowledge of hotel policies, procedures, and services to effectively assist guests.

Desired candidate profile

Education: High school diploma or G.E.D. equivalent.
Excellent communication skills, both verbal and written.
Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
A customer-focused attitude with the ability to remain calm and professional under pressure.
Proficiency in using hotel management software and other office tools (e.g., Microsoft Office, email systems).
Ability to solve problems and address guest concerns with empathy and efficiency.
Attention to detail, ensuring accuracy in guest records, reservations, and billing.
Flexibility in working shifts, including weekends, evenings, and holidays.
Performance Metrics:
Guest Satisfaction:

Positive feedback from guests regarding their check-in and check-out experience, as well as their overall stay.
Resolution of guest complaints and concerns in a timely and satisfactory manner.
Accuracy of Reservations and Billing:

Accuracy in processing reservations, payments, and billing, with minimal errors or discrepancies.
Efficiency of Operations:

Ability to manage high guest volumes, check-in/check-out times, and other front desk tasks efficiently and without delays.
Communication and Coordination:

Effective communication with other departments to ensure smooth operations and guest satisfaction.


  • Front Desk Agent

    7 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Wyndham Hotels & Resorts EMEA Full time

    Job DescriptionThe Front Desk Agent plays a vital role in representing the hotel to our guests throughout their stay. This position involves handling all front desk duties, including check-in and check-out procedures, cash handling, taking reservations, answering phone calls, and assisting guests with their inquiries.

  • Front Desk Manager

    2 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Minor International Doha Full time

    Job descriptionAbout the Front Desk Manager Jobs in DohaCompany DescriptionFounded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and...

  • Front Desk Agent

    2 days ago


    Doha, Baladīyat ad Dawḩah, Qatar Premier Inn Hotels LLC Full time

    Job DescriptionWe are seeking a highly skilled Front Desk Agent to join our team at Premier Inn Hotels LLC. As a key member of our Front Office department, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Main Responsibilities:Greet and welcome guests, visitors, and...


  • Doha, Baladīyat ad Dawḩah, Qatar MARRIOTT International Full time

    Guest Experience Expert (Front Desk Agent)Preferred QualificationsEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: None


  • Doha, Baladīyat ad Dawḩah, Qatar Danat Qatar LLC Full time

    Job DescriptionWe are seeking a highly motivated and organized Front Desk Coordinator to join our team at Danat Qatar LLC. The successful candidate will be responsible for coordinating front desk activities, managing guest requests, and providing exceptional customer service.Key Responsibilities:Coordinate front desk activities, including managing guest...


  • Doha, Baladīyat ad Dawḩah, Qatar Step 2 Teaching Full time

    Job OverviewAs a key member of our team at Step 2 Teaching, the Front Desk Coordinator plays a crucial role in ensuring seamless patient experiences. This dynamic individual will be responsible for managing front desk activities, providing exceptional customer service, and maintaining accurate records.


  • Doha, Baladīyat ad Dawḩah, Qatar Minor International Full time

    As a Front Desk Coordinator at Minor International, you will play a vital role in ensuring the smooth operation of our hotel's front desk. Your primary responsibilities will include handling incoming calls, taking written messages for hotel guests, and transferring guests to voice mail to leave a message as well as retrieving guests' voice messages.You will...


  • Doha, Baladīyat ad Dawḩah, Qatar UrbaCon Contracting & Trading Full time

    About the Job:This Front Desk Coordinator position is ideal for individuals who enjoy working in a fast-paced environment and have excellent communication skills.The successful candidate will be responsible for managing the front desk, answering phone calls, and directing visitors.Key Responsibilities:Respond to visitor inquiries and provide...


  • Doha, Baladīyat ad Dawḩah, Qatar Minor Hotels Full time

    As a Resort Front Desk Leader, you will play a vital role in delivering exceptional guest experiences at Minor Hotels. This key position involves leading a team to provide outstanding service and resolving any guest concerns.ResponsibilitiesSupervise and motivate the Front Desk team to achieve exceptional customer service standards.Address any guest...


  • Doha, Baladīyat ad Dawḩah, Qatar Marriott International Full time

    About the PositionThe Front Desk Receptionist & Administrator is responsible for providing administrative support to our front desk team. This includes greeting guests, preparing responses to routine inquiries, and maintaining accurate records.Key Responsibilities:Welcome and direct guests to their destinationsPrepare answers to routine questions and...

  • Front Office Agent

    2 days ago


    Doha, Baladīyat ad Dawḩah, Qatar The Ned Doha Full time

    Roles and responsibilities We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional...


  • Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Full time

    Job SummaryThe Customer Service Agent will be responsible for providing exceptional customer service to guests, travel agents, and corporate clients at Management Solutions International MSI.Responsibilities and DutiesManage all incoming booking inquiries, ensuring accurate input of details and maximizing occupancy across the Resort.Provide professional,...


  • Doha, Baladīyat ad Dawḩah, Qatar Millennium Hotels and Resorts MEA Full time

    We are seeking a skilled Front Desk Agent to join our team at Millennium Plaza Doha. As a key member of our front office team, you will be responsible for delivering exceptional customer service, processing guest transactions accurately, and maintaining high standards of professionalism at all times.Responsibilities:Provide personalized attention to each...


  • Doha, Baladīyat ad Dawḩah, Qatar Grand Hyatt Full time

    Company Overview:Grand Hyatt Doha is a renowned hotel chain that prioritizes delivering exceptional guest experiences. Our core values of Wellbeing, Inclusion, Respect, Empathy, Integrity, and Experimentation guide our daily operations.The Role:We are seeking an experienced Assistant Manager to join our Front Office team. As the Assistant Manager - Front...


  • Doha, Baladīyat ad Dawḩah, Qatar 1st-jobs Full time

    Job OverviewWe are seeking a dedicated Front Desk Service Coordinator to join our team at 1st-jobs in Doha, Qatar.Provide exceptional guest service, creating a positive first impression and addressing guest needs promptly.Collaborate with the Front Office Team to ensure efficient service delivery and maintain high standards of quality.Key...


  • Doha, Baladīyat ad Dawḩah, Qatar SupportFinity™ Full time

    SupportFinity is committed to delivering exceptional hospitality services. We are looking for a seasoned Assistant Manager - Front Office to join our team and contribute to our mission.The OpportunityThis role offers the chance to work closely with the Front Office Manager in managing the Front Desk at the hotel. The successful candidate will be responsible...


  • Doha, Baladīyat ad Dawḩah, Qatar Wyndham Hotels & Resorts EMEA Full time

    We are seeking a dedicated professional to handle hotel reception duties, including check-in, check-out, and guest inquiries. To excel in this role, you should be proficient in Opera PMS and VICAS System, possess excellent communication skills in Arabic and English, and demonstrate the ability to collaborate effectively with other departments to ensure a...


  • Doha, Baladīyat ad Dawḩah, Qatar Anantara Hotels & Resorts Full time

    Job Overview\Anantara Hotels & Resorts is a luxury hospitality brand that connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality in the world's most exciting destinations. As a Guest Service Centre Agent, you will play a key role in delivering exceptional customer service and ensuring seamless...


  • Doha, Baladīyat ad Dawḩah, Qatar SupportFinity™ Full time

    SupportFinity aims to deliver superior hospitality experiences through its dedicated team. We are seeking an experienced Assistant Manager - Front Office to contribute to our success.The Job DescriptionThe ideal candidate will work closely with the Front Office Manager to manage the Front Desk at the hotel, ensuring seamless daily operations and maintaining...


  • Doha, Baladīyat ad Dawḩah, Qatar Rotana Full time

    Rotana is hiring a Hotel Front Desk Associate to provide exceptional service to our guests. As a Telephone Operator, you will be responsible for handling every phone call with importance, ensuring their stay becomes a memorable experience.Requirements:Diploma/degree in hospitality fieldExcellent written and verbal English communication skillsStrong voice...