Store Manager Lead

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar PrecisionHire Solutions Full time
Job Description

The Store Director role at PrecisionHire Solutions is a key position responsible for overseeing the day-to-day operations of our stores. This includes managing the sales team, implementing retail priorities, and inspiring commercial success.

Key Responsibilities:
  • Client Experience:
    • Embody Sephora Attitude and set an example in front of the team.
    • Provide support to the team in difficult situations ensuring client's satisfaction.
    • Coach the team to meet all commercial and operational KPIs.
    • Energize and motivate the team through effective floor management.
    • Analyze overall satisfaction using suitable tools and propose action plans.
    • Inspire the team to use digital tools to deliver a customized service.
    • Work with the Training Department to offer Beauty Services.
    • Build a strong relationship with Brand Supervisors.
  • Sales:
    • Implement retail priorities and inspire commercial success.
    • Lead the management team to create a positive work environment.
    • Inspire your Services Manager to create a playful experience.
    • Reinforce sales policies and techniques established at the Sephora University.
    • Balance and drive the sales target among selective, exclusive, and Sephora Collection.
  • Operations:
    • Optimize and oversee operations to ensure efficiency and compliance.
    • Inspire the management team to enforce policies and procedures.
    • Maintain store image through cleanliness and product restocking.
    • Monitor stock availability and report low stock to the Operation Manager.
  • Business:
    • Provide support to the Head of Retail with market knowledge.
    • Establish monthly reports including competitors' activities.
    • Analyze KPIs and propose action plans for improvement.
    • Develop short- and long-term strategies to drive top and bottom line/brands sales.
  • People:
    • Motivate and develop the Management and store team through coaching.
    • Communicate business strategy and relevant information through briefings.
    • Increase team confidence and motivation by praise and feedback.
    • Identify and develop talents and secure succession plans.

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