Partner Support Specialist

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar Snoonu Full time
Roles and responsibilities

Act as the central point of contact between the Content, Partnerships, and Marketing teams to ensure alignment on goals and tasks.
Create workflows and establish streamlined communication channels to enhance collaboration and efficiency.
Highlight issues proactively in the campaign management and content creation processes, proposing solutions to address bottlenecks.
Secure approvals from relevant stakeholders for major changes or initiatives, ensuring smooth implementation.
Monitor and manage workflows related to content updates, campaign creation, and promotional materials.
Collaborate with account managers to address merchant-specific needs, promotional requests, and escalations.
Report on the status of campaigns, content updates, and team progress to keep stakeholders informed and accountable.
Provide insights and recommendations to improve processes, ensuring high-quality output and timely delivery.
Maintain detailed documentation of all communications, approvals, and workflows for transparency and efficiency.
Partner Onboarding:

Assist in the onboarding process of new partners, ensuring they are fully informed and prepared to work with the company.
Provide new partners with the necessary training, resources, and documentation to facilitate a smooth start.
Ongoing Partner Support:

Serve as the primary point of contact for partners, responding to inquiries, providing guidance, and resolving issues promptly.
Address and resolve partner queries or concerns, escalating complex issues to senior management when needed.
Ensure that partners are satisfied with services, products, and communications, and maintain a high level of partner satisfaction.
Relationship Building:

Develop and maintain strong professional relationships with partners, fostering trust and long-term collaborations.
Regularly check in with partners to ensure their needs are being met, gather feedback, and discuss opportunities for improvement.

Desired candidate profile

Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
2+ years of experience in a coordination or project management role, preferably in e-commerce or a related industry.
Strong organizational and multitasking skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills for working across teams and with stakeholders.
Proficiency in collaboration tools (e.g., Slack, Trello, Asana) and Microsoft Office Suite.
Fluency in Arabic is a huge plus.
A proactive and solution-oriented mindset with a strong eye for detail.
Strong Communication Skills:

Excellent verbal and written communication skills to effectively interact with partners, clients, and internal teams.
Ability to communicate clearly and professionally, both in written correspondence and during meetings or phone calls.
Relationship Management:

Ability to build and maintain positive relationships with partners and key stakeholders.
Proven experience in partner management, ensuring that expectations are met and relationships are nurtured for mutual benefit.
Problem-Solving & Conflict Resolution:

Strong problem-solving skills with a focus on resolving partner issues or concerns efficiently and professionally.
Ability to handle conflict resolution, finding solutions that benefit both the company and the partner while maintaining a positive relationship.

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