Certified Head Barista

6 days ago

Doha, Qatar Rise Enterprise Full time

**RESPONSIBILITIES**
- Assume responsibility for all aspects of the coffee production.
- Be capable of completing and overseeing all daily operations of the coffee bars at all locations.
- Oversee all barista employees, including: hiring and terminations, performance and pay reviews, job descriptions and responsibilities, training and continuing education, discipline and commendation.
- Management of baristas: customer service, preparation and presentation of beverages and information, operational procedures, merchandising.
- Management of back of house operations: payroll, scheduling, ordering, and sales and profitability
contribute ideas as far as operational flow.
- Be “on-call” with the responsibility to respond to problems or fill-in when needed.
- Cultivate a professional, friendly, efficient work environment
- Proactive training staff to maintain and uphold all company and café policies.
- Handle customer complaints with professionalism and tact
- Proactively solve problems

**QUALIFICATIONS**
- Excellent communication and teaching skills Infectious love of coffee.
- Ability to keep a calm, mature, professional demeanor when at all times
- Proactive approach to problem-solving and staff management
- A high degree of ethics and obsession with customer service
- Excellent time management skills and ability to self-direct when necessary
- High level of organization
- Adaptability and the ability to creatively troubleshoot difficult situations
- Superior leadership capabilities; ability to work well within groups
- At least 3 years of experience in specialty coffee and the coffee industry
- Focused perspective on what a high-functioning coffee bar looks like and how to execute that perspective
- A passion for small business and quality products
- Be a model barista, both as far as bar skills, customer service and enthusiasm to share knowledge
- Detail-oriented
- Previous management experience.

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