Technical Support

4 days ago

Doha, Qatar Office Gulf Full time

**Responsibilities**:

- Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates/individuals involved
- Act as the initial point of contact for all computer and system related concerns from clients or other employees
- Assist management in creating training materials pertaining to computer troubleshooting and usage
- Organize and file documentation pertaining to warranties and instructional guides for computer hardware
- Maintain a working log detailing all required system updates, as well as the date of completion
- Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
- Resolve technical issues related to network interruptions
- Actively update, maintain and monitor all aspects of computer networks

**Qualifications**:

- A bachelor's degree in computer science or related technology field is preferred
- Industry-specific certification in relevant computer languages or software may be required
- Experience in servicing hardware, printing & scanning is a plus
- 1-3 years of relevant experience in a customer focused position involving technical knowledge of a company' s products and services
- Professional written and interpersonal skills are essential when communicating with customers and clients
- Ability to prioritize and manage several milestones and projects efficiently
- Time-management skills and the ability to establish reasonable and attainable deadlines for resolution

**Job Types**: Full-time, Permanent

**Salary**: QAR5,000.00 - QAR6,000.00 per month

**Language**:

- Tagalog (preferred)

License/Certification:

- Driving License (preferred)

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