Technical Help Desk Manager

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Energy Jobline Full time
  • The management, motivation andoptimisation of the customer service team ensuring the achievementof KPI's in line with the requirements of both internal andexternal customers.
  • The adaptation anddevelopment of SOP's within the department to ensure thehighest quality of service to customers at all times as well asprofitability and efficiency.
  • Ensuring thatcustomers contacting the Helpdesk receive relevant and efficientsupport with the objective of resolving an issue remotely beforeescalating to requiring an engineer on site, and if this isrequired, liaising with the service team to assign and dispatch inorder or priority.
  • Overseeing Quality assuranceand the Complaint handling process should any issues arise and inaccordance with company guidelines.
  • Liasingwith the sales and marketing teams regarding potential customeropportunities and potential enhancements, modifications or upgradesthat would be beneficial.

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