Manager, Sme Portfolio Management

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar National Bank Full time
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The incumbent has a responsibility to develop & improve & maintain SME Banking processes, procedures and policies; to manage the service performance of the Relationship Management section; to do on-going internal projects to strengthen the SME business at QNB; and to manage the external & internal reporting requirements of SME Banking.

Enter Details

  • Oversee development and maintenance of servicing capabilities and support within the unit and with other units
  • Ensure compliance and legal sign off for all new policy & procedures
  • Act as main point of contact for SME portfolio & reporting related issues
  • Develop & maintain SME performance metrics & dashboards
  • Work with Operations and IT to embed the required capabilities in processes and systems
  • Review performance of SME products & portfolio, identify opportunities and create action plans to improve overall SME banking profitability
  • Work with product & marketing teams across the Bank to identify campaign opportunities and implement these campaigns
  • Prepare business cases for Compliance, Legal & Central Bank approvals for the campaigns and marketing activities
  • Monitor performance of SME Relationship Mangers and Officers
  • Design overall performance management concept
  • Develop and automate performance MIS
  • Develop KPIs to measure performance of individuals within the SME business
Enter Details

  • University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (Masters preferred)
  • At least 6 years of relevant experience, preferably within a highly rated international bank.
  • Excellent oral and written communication skills in English and Arabic (preferable).
  • Strong analytical, problem solving, decisionmaking and financial management skills.
  • Selfdriven with welldeveloped leadership, motivational and teambuilding skills.
  • Ability to identify need for change, adaptable and flexible in anticipating and realizing market opportunities.
  • Understanding of linkages driving profit.
  • Indepth knowledge of products, services and delivery channels available to SMEs.
  • Good interpersonal and networking skills
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