Front Office Receptionist Arabic Speaker

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Ozone Tinting & Protection Center Full time

Receptionist job opening in Qatar

Arabic Speaker
for a leading Automotive car care business

Location:
Doha Qatar

JOB DESCRIPTION:

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times
  • Courteously and accurately answers inquiries from potential customers
  • Responds to telephone and inperson inquiries regarding services provided and price list and customers cars status and progress.
  • Uses suggestive welcoming and selling techniques to help the sales and the advisors to increase sales and revenue and customers satisfaction
  • Supervise daily reception process ensuring all team members adhere to standard operating procedures.
  • Direct the work of the reception, resolve issues/problems and make sure to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company policies and procedures.
  • Direct the customers to the right advisor after checking and understanding the customer preferences and special requests.
  • Build strong relationships and liaise with all other department's especially workshop, sales and administration
  • Operates the DMS system including, assisting incoming & outgoing calls, follow up and car checking operations
  • Cross Check all billing and warranty instructions are correctly updated
  • Controls cash / card transactions at the front desk and maintains complete responsibility for all invoices and warranties given to the customers.
  • Supervise the operations of the reception to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Ensure reception log book and company DMS and internal sheets are always updated and actioned upon.
  • Arabic and English (speaking and writing) is a must.
  • Bachelor degree (Business, Marketing, Hotel management, ticketing ).

نوع الوظيفة:
دوام كامل

القدرة على التنقل/الانتقال:

  • Doha: التنقل بشكل موثوق أو التخطيط للانتقال قبل البدء في العمل (مطلوب)


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