E-commerce Customer Service

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Holding Group Full time
Roles & Responsibilities

The main responsibilities will include but not limited to:

  • Researching product details or company policies to answer questions Processing orders, including collecting shipping information and processing payments
  • Providing information about products and services including pricing, availability, delivery options, and order status
  • Responding to questions about products, shipping, returns, exchanges, and other topics
  • Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify or Magento
  • Answering questions about products, shipping rates, billing issues, return policies, etc.
  • Creating and maintaining records of customer interactions with the company or its affiliates
  • Handling returns, exchanges, and other customer service issues related to online purchases
  • Provide an excellent customer service experience to all customers, handling inquiries and complaints in a professional and efficient manner
  • Process customer orders and returns, ensuring accuracy and timeliness
  • Update customer accounts as needed, maintaining accurate records
  • Assist with website maintenance, including product descriptions, pricing, and images
  • Monitor website traffic and analytics, reporting any issues or concerns to management
  • Stay uptodate on company policies and procedures, as well as industry news and trends
  • Proactively resolve customer issues, taking ownership of the customer experience
  • Train new customer service representatives as needed
  • Participate in team meetings and contribute to continuous improvement initiatives
  • Adhere to all company policies and procedures
  • Other duties as assigned
Key Skills and Competencies

  • Proven customer service experience, preferably in an Ecommerce environment
  • Exceptional written and verbal communication skills
  • Strong timemanagement skills and multitasking ability
  • Proficient in Microsoft Office, with aptitude to learn new software and systems
  • Solid interpersonal skills
  • Previous success in managing customer service teams
  • Experience developing internal processes and filing systems
  • Comfortable handling confidential information
  • Ability to adapt to changing situations in a calm and professional manner
  • Familiarity with ecommerce platforms such as Shopify, Magento, or WooCommerce
  • Fluency in English language is a must
  • Arabic Speaker
- preferred

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (required)

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