Fairmont Gold Lounge Attendant

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

Fairmont Gold Lounge Attendant
Responsibilities

Job Description

  • Ensure correct grooming standards are followed at all times
  • Exceed guest satisfaction by knowing preferences and update profiles
  • Maintain detailed knowledge of the Fairmont Gold Lounge menu & daily specials at all times
  • To be familiar with the beverage service including glasses used and appropriates garnishes
  • Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis
  • Anticipate and service of guests' requirements at all times
  • Following up daily financial targets of area/division
  • Use opening and closing checklist to ensure smooth opening and closing of the venue
  • Ensure service stations are constantly cleared and re-stocked during service
  • Serve and clear food and beverage items in an unobtrusive and professional manner
  • Present menus in a proactive manner
  • To feel empowered and accountable within the work place
  • Keep manager on duty updated of any guest feedback so they can update the Glitch Report
  • Maintains the HACCP & FIFO standards as required by the regional governing body
  • Follow Hotel Evacuation Policy in case of an Emergency
  • Attend all necessary briefings and training sessions as instructed by the Manager
  • Handle financial procedures according to guidelines set by the finance department
  • Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
  • Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
  • All issues and negative guest feedbacks needs to be properly reported on glitch system
  • Follow care program at all times, and report issues through the system to maintenance

Qualifications

  • The successful candidate must be adaptable and flexible with a proven record of tact and diplomacy
  • Impeccable attention to detail
  • Excellent interpersonal and English communication skills, both written and verbal
  • Self-motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work gracefully under pressure
  • Fluency in Arabic is an asset
  • Food and Beverage serving experience required

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