Fairmont Gold Receptionist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

Fairmont Gold Receptionist
What You Will Be Doing

  • Manage all aspects of the Fairmont Gold Experience and ensure all service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
  • Weekly reporting of department labor hours in accordance with forecast and budget
  • Monthly reporting of Fairmont Gold expenditures, profit and loss statements, and upsell revenue
  • Track and forecast daily, weekly and monthly Fairmont Gold occupancy levels and plan the department and staffing accordingly
  • Work with the Executive Chef and Culinary Team to determine the Fairmont Gold Lounge menu presentation
  • Handle guest concerns and react quickly, logging and notifying proper areas
  • Develop department onboarding program and train all Fairmont Gold colleagues
  • Develop and maintain strong guest relationships to ensure brand loyalty
  • Provide exceptional Concierge information to our guests about local and area attractions
  • Other duties as assigned

Your Experience And Skills Include

  • Service focused personality is essential and previous leadership experience required
  • Prior experience working with Opera or a related system
  • Experience working in a Food & Beverage setting
  • Proven ability to build and maintain good relationships with all stakeholders
  • Communicate thoughts, actions and opportunities clearly with strong networking skills
  • Ability to lead by example, believe in a strong team culture and set the scene for high performance


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