Fairmont Gold Receptionist

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

Fairmont GoldReceptionist
What You Will BeDoing

  • Manage all aspects of the FairmontGold Experience and ensure all service standards are followed withfriendly and engaging service
  • Handle guestconcerns and react quickly, tracking and notifying proper areas toguarantee memorable moments for ourguests
  • Maximize rooms revenue throughparticipating in yield management meetings and implementingsupporting agreed upon Revenue Management strategies andpractices
  • Weekly reporting of department laborhours in accordance with forecast andbudget
  • Monthly reporting of Fairmont Goldexpenditures, profit and loss statements, and upsellrevenue
  • Track and forecast daily, weekly andmonthly Fairmont Gold occupancy levels and plan the department andstaffing accordingly
  • Work with the ExecutiveChef and Culinary Team to determine the Fairmont Gold Lounge menupresentation
  • Handle guest concerns and reactquickly, logging and notifying properareas
  • Develop department onboarding program andtrain all Fairmont Gold colleagues
  • Develop andmaintain strong guest relationships to ensure brandloyalty
  • Provide exceptional Conciergeinformation to our guests about local and areaattractions
  • Other duties asassigned

Your Experience And SkillsInclude

  • Service focused personality isessential and previous leadership experiencerequired
  • Prior experience working with Opera ora related system
  • Experience working in a Food& Beverage setting
  • Proven ability tobuild and maintain good relationships with allstakeholders
  • Communicate thoughts, actions andopportunities clearly with strong networkingskills
  • Ability to lead by example, believe in astrong team culture and set the scene for highperformance


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