Fairmont Gold Lounge Attendant

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Accor Full time

Fairmont Gold LoungeAttendant
Responsibilities

JobDescription

  • Ensure correct grooming standards arefollowed at all times
  • Exceed guest satisfactionby knowing preferences and updateprofiles
  • Maintain detailed knowledge of theFairmont Gold Lounge menu & daily specials at alltimes
  • To be familiar with the beverage serviceincluding glasses used and appropriatesgarnishes
  • Following up restaurants financial,LQA, TrustYou and Forbes targets on a dailybasis
  • Anticipate and service of guests'requirements at all times
  • Following up dailyfinancial targets of area/division
  • Use openingand closing checklist to ensure smooth opening and closing of thevenue
  • Ensure service stations are constantlycleared and re-stocked during service
  • Serve andclear food and beverage items in an unobtrusive and professionalmanner
  • Present menus in a proactivemanner
  • To feel empowered and accountable withinthe work place
  • Keep manager on duty updated ofany guest feedback so they can update the GlitchReport
  • Maintains the HACCP & FIFOstandards as required by the regional governingbody
  • Follow Hotel Evacuation Policy in case ofan Emergency
  • Attend all necessary briefings andtraining sessions as instructed by theManager
  • Handle financial procedures accordingto guidelines set by the financedepartment
  • Identify potential problems andanticipate guest needs, ask for assistance before service breakdownoccurs
  • Perform any duties and special projectsas requested by management whether in your own department or anyother department in the hotel
  • All issues andnegative guest feedbacks needs to be properly reported on glitchsystem
  • Follow care program at all times, andreport issues through the system tomaintenance

Qualifications

  • The successful candidate must beadaptable and flexible with a proven record of tact anddiplomacy
  • Impeccable attention todetail
  • Excellent interpersonal and Englishcommunication skills, both written andverbal
  • Self-motivation and organizationalskills with the initiative and ability to complete projects in atimely manner and proven ability to work gracefully underpressure
  • Fluency in Arabic is anasset
  • Food and Beverage serving experiencerequired


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