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Airline Customer Contact Centre Agent

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

Be part of the 5-star team. Grow and develop your career through this opportunity.

We are looking for Agents to join our team for Qatar Airways Doha Contact Centre in Qatar. This is an exciting opportunity to explore and be part of the Aviation industry.

As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.

Your specific responsibilities will include:

  • Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
  • Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
  • Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
  • Support E-commerce, Trade and Frequent Flyer Program activities.
  • Process ticket refunds

Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey

If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law.

If you have what it takes to deliver the best, then this opportunity is for you.


Be part of an extraordinary story



Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.



Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.



Together, everything is possible


Qualifications

About you

The ideal candidate for this role will have the following qualifications:

Education background and Experience

  • High School Qualification with 1 year of job-related experience in Customer Services
  • Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered.
  • Computer Literate and good typing skills

Communication Skills

  • Have excellent communication skills
  • Be fluent in English and German language.
  • Display active listening skills
  • Efficient in managing call from a high-volume and fast-paced environment.

Quality and skills

  • Interactive, customer service oriented with warm, cheerful and expressive personality.
  • Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
  • Polite, reliable, knowledgeable and able to adapt to changing requirements.
  • Open to new learnings and flexible to adapt to new concepts and system.
  • Able to perform under pressure.
  • Flexible to work on shifts. Including night shifts

You must be willing to relocate or to be based in Doha, Qatar and need to work from office.


About Qatar Airways Group



Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.
So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.



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