Duty Controller Operations Support Center

3 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.

To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo's position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.

Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.

We are pleased to announce this incredibly exciting opportunity to be part of Qatar Airways Cargo Operations team as a Duty Controller Operations Support Center in our office in Doha. Join the #MovedByPeople family and leave a mark as part of Cargo Operations. We care, we lead and we have fun managing small to large-scale business transformation projects to offer simple service to our customers while connecting global communities.

About The Role

The role involves leading the global screening of cargo for sanctions and dual-use goods and involves making important decisions regarding export and import. You will be responsible for conducting specialized risk-based assessments and analysis based on the screening outcomes for sanctions and dual-use goods as well as provide support to network stations on a 24x7 basis, answering questions and handling escalations related to the cargo sanctions compliance program. Furthermore, you will ensure that daily operations remain safe and compliant, and any issues are escalated to relevant management personnel as per the escalation matrix.

As part of your role, your additional responsibilities will include, but not limited to, the following:

  • Comply with global sanctions and dual-use goods regulations through cargo screening and remediation according to business requirements.
  • Ensure prompt and timely response to emails and calls, effectively investigate issues, analyse, authorize or provide solutions for uninterrupted cargo operations on a 24/7 basis.
  • Provide specialized and expert operational/compliance solutions on a 24x7 basis to facilitate seamless operations.
  • Log, investigate and provide response to the sanctions and dual-use goods compliance queries from Doha or network stations within the set timelines.
  • Follow the defined escalation matrix depending on the complexity and potential operational risks associated with the situation.
  • In case of aircraft accidents / incidents in Doha or in the network provide support to the Cargo Emergency Support Center.
  • Support the Cargo Sanctions and Crisis Manager with the development of the processes and procedures required to standardize and streamline import and export procedures across the business unit and facilitate the compliance of import and export activities relating to the business in accordance with all national and international regulations and controls.
Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible.

Qualifications
About you
  • Bachelor's degree or equivalent with at least 4 years of job-related experience, Certified as Sanctions Specialist/Export Controls or similar certification is desirable.
  • Strong knowledge of global sanctions and export control issues as well as dual-use commodities compliance, knowledge of air cargo industry with awareness of special cargo loads and CIQ are preferred.
  • Understanding of compliance reporting, investigations and root cause analysis.
  • Data driven with advanced MS Office skills as well as strong quantitative and analytical skills.
  • Excellent spoken and written English skills with strong persuasion and influencing capabilities, ability to speak other foreign languages is an advantage.
  • Ability to work with cross-functional teams, in a fast-paced working environment.
About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How To Apply

If you're ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.
#J-18808-Ljbffr

  • Operations Control Center Team Member

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Role OverviewWe are seeking an experienced Air Traffic Coordination Expert to join our team at Qatar Airways. As an Airport Operations Control Center Officer, you will play a critical role in ensuring the efficient operation of our airport operations control center. Your key responsibilities will include:Coordinating air traffic to ensure safe and efficient...

  • Control Center Duty Officer

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    ResponsibilitiesResponsible for timely communication of any security incident reported in shift to DM and start preparing incident/detailed security reports, upon receiving appropriate approval.Responsible to perform daily functionality checks of CCTV, Microphones, Duress and AC system. Maintain records, raise fault calls and liaise with relevant department...

  • Airport Operations Control Center Officer

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Hamad International Airport Full time

    As a Airport Operations Control Center Officer, you will be responsible for helping us achieve this ambition:Allocation of the parking stands of DIA through the Gate Management System in order to accommodate the traffic according to the safety restrictions.Day to day flight data processing and validation on the operational day and the next day in the Airport...

  • Airport Operations Control Center Officer

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About The RoleAs an Airport Operations Control Center Officer, you will be responsible for helping us achieve this ambition:Allocation of the parking stands of HIA through the Gate Management System in order to accommodate the traffic according to the safety restrictions.Day to day flight data processing and validation on the operational day and the next day...

  • Turn Mill Center Operator

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Ethosenergy Power Solutions, LLC Full time

    We are currently recruiting for a CNC Turn Mill Center Operator to join our team in Doha, Qatar. This position involves programming and operating CNC Turn mill center and other machine types, ensuring high-quality component manufacturing.Job Overview:Machining Operations: Program and operate CNC Turn mill center and various machine types (conventional lathe,...

  • Data Center Support Expert

    4 days ago

    Doha, Baladīyat ad Dawḩah, Qatar K20s - Kinetic Technologies Private Limited Full time

    Job Title: Data Center Support ExpertK20s - Kinetic Technologies Private Limited is seeking a skilled Data Center Support Expert to join its team. In this role, you will be responsible for maintaining and supporting the organization's data center infrastructure.Key Responsibilities:Maintain and operate servers, data centres, and computer rooms.Conduct...

  • Operation Controller

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Job Description - Operation Controller - Qatar Executive (219384)Job PostingMar 24, 2025, 7:17:15 PMPrimary LocationDohaUnposting DateMar 31, 2025, 8:59:00 PMDescriptionIn this role, you are responsible for reviewing and analyzing Operation Flight Plan with regards to Safety and Qatar Civil Aviation Authority (QCAA) Regulatory requirements. You will provide...

  • Operations Support Coordinator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar ImageFIRST - USA Full time

    About the Role:The Operations Support Assistant II will play a vital part in the day-to-day functions of the department, ensuring smooth operations and effective communication between teams.Key Responsibilities:Monitor operational email correspondence and handle all operational information of the department.Coordinate with the Operations Control Centre to...

  • Process Control Operator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Madre Me Full time

    Join us at Madre Me as a Process Control Operator and take your career to the next level! In this exciting role, you will be responsible for the daily operation and maintenance of our Water Treatment Plant.We are looking for a highly motivated and experienced professional with a strong background in process control systems. A degree in Chemical/Process...

  • Duty Manager

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Ihgarmyhotels Full time

    Duty ManagerHotel Brand: InterContinentalLocation: Qatar, DohaHotel: Doha - The City (DOHWB), West Bay, 22178Job number: 133835Share:As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel...

  • Call center operator

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Abroad Work Full time

    Call Center Operator Vacancy in Doha, QatarAttention This vacancy is temporarily suspendedOur company is looking for the following positions:FEMALE - CALL CENTER AGENTFEMALE - SALES AGENT (INBOUND AND OUTBOUND)Salary will be discussed upon interview.For interested applicants, please kindly submit your CV to:Email: pamelacamero29@gmail.comWhatsApp:...

  • Manager Business Control

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Duty Free Full time

    You will be responsible for the preparation of financial and strategic information, monitoring variance against the budget, evaluating opportunities / risks, and implementation of cost control. Supporting department leadership as the business partner with financial business cases, dashboards and analyses. Focus on value-added, meaningful, and insightful...

  • Call Center Support Specialist

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Voxig IT Solutions Full time

    About the RoleWe are looking for a highly motivated and organized Call Center Support Specialist to handle customer inquiries and resolve issues efficiently.The ideal candidate will possess excellent communication skills, be able to multitask, and stay calm under pressure.

  • Operation Controller

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    In this role, you are responsible for reviewing and analyzing Operation Flight Plan with regards to Safety and Qatar Civil Aviation Authority (QCAA) Regulatory requirements. You will provide the Pilot-in-Command with a thorough and professional flight crew briefing covering all significant information that may impact the operation of the flight.You are also...

  • Security Operations Center Technician

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar Innovatix Systems Full time

    We are seeking a highly skilled Security Operations Center Technician to join our team at Innovatix Systems. As a key member of our SOC, you will play a critical role in monitoring and responding to security incidents, and ensuring the overall security posture of our organization.Key ResponsibilitiesSecurity Monitoring: Continuously monitor security alerts...

  • Call Center Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Heroes of the Hotel, our Reservations Team have impeccable attention to detail and pride in the work they do. Our amazing Reservations team ensure our guests truly experience a luxurious, unforgettable 5* stay.We are looking for an experienced and passionate Call Center Manager (Rooms & F&B) to deliver exceptional guest experience. You will have exceptional...

  • Airport Operations Control Specialist

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About The RoleAt Qatar Airways, we are seeking a highly skilled Airport Operations Control Specialist to join our team. In this role, you will be responsible for ensuring the smooth operation of our airport operations control center. Your primary responsibilities will include:Allocating parking stands using the Gate Management System to accommodate traffic...

  • Contact Center

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About The RoleWe are currently recruiting for Senior Operations Officer – Technology for Customer Contact Centre in Doha.As Senior Operations Officer, you will be responsible for supporting the implementation, administration and management of integrated global Contact Center software applications. You will be responsible for the implementation of...

  • Senior System Support Engineer

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar K20s - Kinetic Technologies Private Limited Full time

    About the RoleWe are seeking a highly experienced Senior System Support Engineer to oversee and maintain the infrastructure of computer rooms and ICT-related systems across remote sites and petrol stations. The role involves ensuring regulatory compliance, implementing preventive maintenance procedures, and enhancing ICT support operations through the...

  • Security Operations Center Manager

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Salt Full time

    We are seeking a highly skilled and experienced SOC Lead to join our team at Salt. The successful candidate will be responsible for leading a team of security analysts and engineers, ensuring proactive threat detection, incident response, and continuous improvement of security operations.About the RoleThe ideal candidate will have strong technical expertise,...