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Front Office Manager

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar The Chedi Katara Hotel & Resort Full time

The Front Office Manager is responsible for overseeing the front desk operations of The Chedi Katara Hotel & Resort. This role requires exceptional customer service skills, as well as the ability to manage and coordinate various tasks simultaneously.

Responsibilities
  • Administration
    Directs and coordinates all marketing activities and communicates these activities throughout the hotel.
    Maintains the Daily Log Book and reports lost and found items.
  • Customer Service
    Delivers the brand promise and provides exceptional guest service at all times.
    Provides excellent service to internal customers and maintains positive guest interactions with good working relationships.
  • Financial
    Ensures adherence to hotel, company, and local rules, policies, and regulations relating to financial record keeping and money handling.
  • Marketing
    Prepares and updates an annual marketing plan, evaluates market trends, and encourages Heads of Department to find marketing opportunities.
  • Operational
    Meets and greets guests, assists with registrations, and ensures strict control of room keys.
  • Personnel
    Supports the implementation of The People Philosophy and demonstrates GHM's Values and Culture Characteristics.

This role requires a 5-star experience in luxurious hospitality and the ability to work effectively in a team environment.