Call Center Senior Leader

ECCO Gulf Majorel Qatar is a leading service industry player seeking an experienced Call Center Work Force Manager to oversee workforce management operations in Doha, Qatar.Job SummaryThis role involves strategic planning, monitoring, and analyzing workforce metrics to enhance productivity and service quality. The ideal candidate will possess excellent...

Heroes of the Hotel, our Reservations Team have impeccable attention to detail and pride in the work they do. Our amazing Reservations team ensure our guests truly experience a luxurious, unforgettable 5* stay.We are looking for an experienced and passionate Call Center Manager (Rooms & F&B) to deliver exceptional guest experience. You will have exceptional...

Job DescriptionCall Center Manager / Customer Experience Manager / Customer Support ManagerResponsibilitiesManage the overall operations of the call center, including inbound and outbound customer interactions.Develop and implement strategies to enhance customer follow-up, relationship management, and customer loyalty.Create and maintain a customer database,...

Job OverviewAt HR Available, we are committed to delivering exceptional customer experiences through our call center team. As a Call Center Team Lead, you will play a crucial role in managing the overall operations of the call center and leading a team of customer service representatives.Key ResponsibilitiesTeam Management: Supervise and develop a team of...

Call Center Operator Vacancy in Doha, QatarAttention This vacancy is temporarily suspendedOur company is looking for the following positions:FEMALE - CALL CENTER AGENTFEMALE - SALES AGENT (INBOUND AND OUTBOUND)Salary will be discussed upon interview.For interested applicants, please kindly submit your CV to:Email: pamelacamero29@gmail.comWhatsApp:...

About the Role:Determine the Call Centre operational strategy by conducting reviews, capacity planning, and cost/benefit analyses; evaluating state-of-the-art technologies; defining user requirements and customer-service standards, contributing to organizational strategic plans and reviews.Develop and improve customer interaction and voice response systems;...

Job DescriptionStarlink Qatar is seeking a skilled Call Center Application Consultant to join our team. The successful candidate will be responsible for ensuring the smooth operation, maintenance, and troubleshooting of IT applications used in call center environments.Key Responsibilities:Participate in incident response, root cause analysis (RCA), and...

Job DescriptionJoin ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support....

We are seeking an Outbound Call Center Agent to join our team at Abroad Work in Doha, Qatar. As an Outbound Call Center Agent, you will be responsible for reaching out to customers and promoting our services.About the RoleMaking outbound calls to potential customers.Providing product information and promotions to customers.RequirementsHigh school diploma or...

Role SummaryECCO Gulf WLL is seeking a highly skilled IT Manager to lead the delivery of high-quality call center technology solutions. As a senior IT professional, you will be responsible for ensuring compliance with project milestones, budgets, and government tender requirements.Key ResponsibilitiesProject Delivery:Deliver high-quality call center...

About the RoleWe are seeking a highly skilled and experienced Call Center Manager to lead our Reservations Team at lxbfYeaa. The successful candidate will have a proven track record of delivering exceptional guest experiences in a luxury hotel environment.As a key member of our team, you will be responsible for supervising and leading employees, improving...

Job DescriptionConduct business over the telephone, utilizing advanced contact technology to provide utmost customer service.Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, resolve queries/process, number of call requests attended to in a day, etc., for the entire Customer Care Center.Requirements:Diploma degree graduate...

About the RoleThe Contact Center Management Role is responsible for overseeing the daily operations of our call center, ensuring that customers receive timely and effective support. This involves developing and implementing strategies to improve customer service, manage customer relationships, and drive customer loyalty.In this role, you will lead a team of...

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer...

IKEA is one of the companies bearing Al Futtaim name, founded in Sweden over 60 years ago. At IKEA not only our furniture is down to earth, straightforward and inspiring, but so is our work ethics.Job OverviewWe are looking for a talented Call Center Agent to join our team at IKEA. As a key member of our customer service team, you will be responsible for...

QNB3256 - Officer Customer Care Call Center (Qatarization)Join to apply for the QNB3256 - Officer Customer Care Call Center (Qatarization) role at QNB Group.About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region. QNB Group's presence...

Job Summary">We are seeking a skilled Telephone Support Specialist to join our team. As a key member of our customer service team, you will be responsible for handling incoming calls and responding to guests' inquiries in a professional and friendly manner.Your Key ResponsibilitiesHandle incoming calls and respond to guests' inquiries in a professional and...

Job ResponsibilitiesManage daily customer operations across multiple channels, including calls, emails, and in-person visits.Address customer escalations and complaints promptly to ensure satisfaction.Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details.Coordinate and resolve...

We are looking for an experienced Tele Sales Agent to join our team at DSQ. In this role, you will be responsible for providing top-notch customer service and driving sales growth through effective communication and negotiation skills.About the Role:Previous experience in sales or customer-facing roles is essential.Strong communication and interpersonal...

Job ResponsibilitiesManage daily customer operations across multiple channels, including calls, emails, and in-person visits.Address customer escalations and complaints promptly to ensure satisfaction.Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details.Coordinate and resolve...