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Service Delivery Excellence Leader

1 week ago

Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full time

In this critical role, you will be responsible for developing and implementing effective workforce management strategies to drive productivity and service excellence in our Doha, Qatar call center.

Main Responsibilities
  • Design and implement tailored workforce management plans to meet specific business objectives.
  • Lead a team of analysts and coordinators to deliver high-quality service and exceed customer expectations.
  • Analyze complex data sets to identify trends, patterns, and insights that inform resource allocation decisions.
  • Build and maintain strong relationships with stakeholders across the organization to drive collaboration and achieve shared goals.
Essential Qualifications
  • At least 7 years of experience in workforce management, preferably in a call center or similar environment.
  • Advanced analytical and problem-solving skills, with expertise in workforce management software and tools.
  • Proven track record of delivering results-oriented solutions that drive business growth and improvement.

The ideal candidate will be a strategic thinker with excellent leadership and interpersonal skills, able to inspire and motivate their team to achieve exceptional outcomes.