Commercial Director

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We're growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha – The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.

Your day-to-day:

  • Lead the Commercial Team to achieve budgeted revenues and personal/team goals and maximize profitability. Participate in the preparation of the annual departmental operating budget, the hotels marketing plan and business plan, and financial plans.
  • Create and implement commercial plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.
  • Review monthly reports and sales forecasts to analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales and revenue meet or exceed established revenue plan.
  • Create and develop special events and sales blitzes to showcase the hotels to potential clients. Attend trade shows and major market events locally and nationally to promote new business and increase sales opportunities for the hotels.
  • Direct day-to-day activities, plan and assign work, and establish performance and development goals for the team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
  • Educate, train and motivate commercial teams to achieve hotels revenue goals. Ensure colleague has the information, market data, tools and equipment to successfully carry out job duties.
  • Develop and maintain relationships with the key clients and outside contacts (example: guests, airlines, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banqueting services.
  • Identify operational problems that reduce the effectiveness of marketing activities and overall hotels commercial performance and work with appropriate department on solutions.
  • Develop awareness and reputation of the hotels and the brand in the local community, may serve as the hotels representative for media related inquiries.
  • Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotels.
  • Effectively communicate and market aspects of the hotels that are sustainable or "green" and use information to gain new business opportunities.
  • Work with advertising agencies, consulting firms, and vendors to maximize advertising investments and ensure ads represent brand identity.

What we need from you:
  • Bachelor's degree / higher education qualification / equivalent in marketing or related field
  • Four or more years of experience in a hospitality or hotel commercial setting with direct supervisory experience over a commercial team
  • Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
  • Strong knowledge of local businesses and business trends required
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life – including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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