Sales Manager
3 weeks ago
Hiring:
We are hiring for one of our clients, which is a 5 Star Hotel in Doha.
What do we expect from you?
Under the general guidelines of the Director of Sales, the Sales Manager solicits transient and group business that enables us to meet and/or exceed set revenue goals in rooms, events, meetings, conferences and food and beverage.
The Sales department is responsible for selling the hotel and providing a relationship-oriented atmosphere for the client, who would book business into the hotel. The Sales Manager will have a defined sales territory, market segment(s), account list and/or may partner in a job-sharing setting. Their primary function is to book business from their prospecting and solicitation efforts and respond to inquiries. Based on assigned territory and market segment, it's expected that a significant portion of time be devoted to new business development.
How your day looks like:
- Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
- Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts.
- Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases.
- Maintains a high profile within trade and professional associates dealing with their market area/segment(s).
- Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community.
- Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans.
- Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan.
- Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction.
- Upon contracting accounts, this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis.
- Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan.
- When appropriate, and with agreement with the DOSM, attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility.
- Plans sales trips, under the direct approval of the DOS, to major marketing areas, calling on accounts within their specific marketing area.
- As directed, compile and input market intelligence information to the Sales Information Management system.
- Develop and maintain knowledge of market trends, competition and customers.
- Actively promote and produce sales leads for other sister hotels and for in house sales staff.
- Provides feedback to the DOS/DOSM/DOR on changing conditions, including trends in the competition, as a result of direct solicitation, telephone and direct mail, in their market areas.
- Arrange FAM and Site inspection trips to hotels by major clients and accompanies clients.
- Meets deadlines for assigned tasks.
- Establish and maintain files on major active accounts within their marketing area/segment(s).
- Establish and maintain effective employee relations.
- Performs related duties and special projects as assigned.
- Maintains punctuality and good timekeeping and appearance.
- Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas.
- Preparation and completion of timesheets, Rota's, holiday schedules, in line with business needs, as and when required.
- Preparation and completion of Purchase Orders as and when required.
- Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.
- Prepare correspondence to customers, internal booking reports and file maintenance.
- Participate in daily RevMax meeting, pre-convention meetings, training and other sales-related meetings as required.
- Work with other departments within the hotel to provide quality service to customers.
- Attend local trade shows, community events and industry meetings.
How do I deliver this?
- Tell it like it is- Authentic, honest, you mean it, sincere, true.
- Have fun and make friends - fun, energetic, whimsical, upbeat, "wink', casual.
- I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
- Play to win - Original, cutting edge, new, 'outside the box"; open to new possibilities, different.
- Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.
APPROVAL
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create
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