Food And Beverage Supervisor

3 days ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Company Vision

TO BE LOVED AS A REGULAR DESTINATION FOR FREESTYLE FUN, PROGRESSION AND DEVELOPMENT

BOUNCE is a fast-paced and energetic environment full of smart people who make things happen. The company vision ensures an ongoing commitment to creating:

  • A loved and respected international brand
  • An awesome culture with exceptional people at every level
  • A fresh and evolving multi-sensory experience
  • Pumping venues across the world
  • A safety record we're proud of.

Our Values

We have a powerful working culture that fuses passion, connectivity, accountability and evolution of the BOUNCE experience.

These are the BOUNCE values:

Passion

  • Unleash your free spirit.
  • Be your awesome, authentic self.
  • Harness your talents and gifts.
  • Stand out and shine.

Unity

  • We're a tribe. We jump together & we're building a revolution together.
  • Talk straight. Talk Often. Embrace diversity Stay tight.

Accountability

  • We need leadership at every level.
  • Take charge. Be decisive.
  • Follow up and follow through.
  • Get the right $h*t done right.

Keep it fresh

  • Be the front runner & game changer.
  • Encourage.
  • Inspire & be inspired.

Key accountabilities

Values & Behaviours

  • Lead by example by living BOUNCE Values on a day to day basis and encourage and help all Hosts and Referees to do the same
  • Regularly step into the shoes of a Referee and Host to ensure Team Leader presence is felt on the floor and front of house
  • Positively influence and maintain the BOUNCE culture through direct and indirect action as needed
  • Take every opportunity to promote the BOUNCE Vision, Values and Culture both internally and externally

People Management

  • Lead and supervise Hosts and Referees so that they are engaged and consistently delivering an exceptional experience
  • Facilitate training and induction to ensure Hosts and Referees are able to achieve current role requirements
  • Ensure Hosts follow specified systems and procedures and complete checklists fully and on time

Food, Beverage and Stock Management

  • Follow systems for stock control, rotation and food storage
  • Follow stock management processes to ensure deliveries, invoices and approvals are accurately recorded
  • Ensure that the presentation of food, beverage and merchandise is of a high standard
  • Ensure safe food and beverage handling standards and quality is maintained
  • Follow specified F&B systems and procedures (including cash & credit card security procedures) and complete checklists fully and on time
  • Assist in the hiring and training of new employees as well as the continuous training of existing tribe
  • Oversee both front and back of house operations, including café hosts and kitchen tribe
  • Oversee our kitchen tribes compliance with all health code and sanitation requirements
  • Provide exceptional customer service and lead the tribe to do the same
  • Respond to customer complaints quickly and resolve them effectively
  • Develop strategies for improving our customers' dining experience
  • Work with tribe to project future needs for kitchen supplies, goods, and cleaning products.
  • Maintain inventory of all needed supplies including monthly stock takes
  • Identify methods our cafe can use to cut waste, decrease costs, and improve profits
  • Responsible for cash handling each day and prepare banking

Customer Experience & Delivery

  • Facilitate a Free-Jumping Revolution culture
  • Welcome and serve customers in an efficient and friendly manner and provide a high level of product and service knowledge
  • Actively promote suite of bounce programs and products to customers
  • Facilitate customer flow throughout the reception, Tuck Shop and party areas and deliver an exceptional customer experience
  • Prepare F&B offers for group bookings (e.g. schools, parties, corporates)and ensure delivery is on time
  • Proactively communicate upcoming bookings, programs, customer activity (e.g. Bounce Fit, group bookings) with team to assist in planning and coordination
  • Check daily occupancy and liaise with Team Leader to ensure efficient coordination of organised groups such as schools, corporate or large group bookings
  • Check rosters and ensure breaks are allocated based on customer activity
  • Ensure party rooms are clean, set-up and available based on customer numbers
  • Manage customer issues and resolve promptly
  • Forward all customer feedback regarding promotions, team members, customer experience and complaints to the Assistant Venue Manager to review
  • Ensure the delivery of all programs and group experiences are to a high standard and as designed

Safety

  • Uphold Bounce's Leaders in Safety status by maintaining a safe environment for all customers, team members and contractors with a focus on prevention and intervention
  • Complete incident and injury reports in an accurate and timely manner
  • Complete Tuck shop operating checklists and ensure that food safety standards are maintained
  • Check First Aid and other equipment is regularly checked, maintained and stocked to ensure that safety standards are met
  • Provide all groups with a safety briefing and that safety rules are enforced
  • Ensure radio communication in place across all areas and that PA announcements are made hourly
  • Communicate with Floor Hosts to ensure that hourly rotations occur

Requirements

  • Previous supervisory experience in the hospitality industry preferred
  • Proven ability to work in a fast-paced setting
  • Strong HACCP knowledge
  • Strong multi-tasking skills
  • The physical ability to remain standing for long periods of time
  • Exceptional organizational, communication, and customer service skills
  • Strong managerial skills

Benefits

  • 5 day working week
  • Free monthly passes which can be used for family and friends
  • Discounts on Food, Beverage & Merchandise
  • An inclusive and fun working environment which encourages you to be yourself
#J-18808-Ljbffr

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