Call Center Agent
2 weeks ago
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries.
- Make outbound calls to follow up with customers or provide support.
- Resolve customer complaints and escalate complex issues when necessary.
- Maintain accurate records of customer interactions in the system.
- Meet performance targets related to call handling, resolution time, and customer satisfaction.
Qualifications:
- High school diploma or equivalent.
- Previous experience in a call center or customer service role is a plus.
- Strong verbal and written communication skills.
- Ability to multitask and stay calm under pressure.
- Basic computer literacy and familiarity with CRM tools.
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