Call Center Representative
1 week ago
Job Title: Telephone Operator
About Us:
Hyde Johannesburg Rosebank offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property is a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views.
Job Description:
We are currently looking for young, dynamic, self-motivated Front Office professionals who want to move their careers forward.
Your Role Will Include Key Responsibilities Such As:
- Receive each guest call in a professional and friendly manner.
- Maintain effective communication with all related departments to ensure smooth service delivery.
- Handle every query in a polite and courteous manner and exceed guest expectations.
- Ensure guests are greeted by name upon calling as per the Rotana Standard.
- Maintain an up-to-date knowledge of the hotel and local services.
- Maintain an awareness of guest profile through the Opera guest profile system.
- Complete management's long-distance call vouchers and record them on the traffic sheet.
- Maintain the guest wake-up call sheet and deliver calls accordingly on time and to the established standard.
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.
- Take messages for guests and management as per the required standard.
Qualifications:
- Diploma/degree in the hospitality field with similar previous work experiences.
- Excellent written and verbal English communication skills along with strong voice modulation abilities are essential.
- Computer literate and previous experiences with Opera are an advantage.
What We Offer:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world
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