Customer Care Officer
3 weeks ago
As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through official channels. You will also lead the investigation process involving ground or in-flight-based customer service aspects by coordinating with relevant Ground or In-Flight Service stakeholders to resolve or follow up on further enhancements of ground / in-flight-based products. Additionally, you will appraise and evaluate respective service aspects, including assessing staff performance in respective areas, e.g. ground / in-flight, amenities / catering, in-flight entertainment, lunge or other ground service processes that may impact overall customer service levels. As part of your daily responsibilities, you will also: • Process customer feedback received through respective channels and evaluate the same based on relevant SOPs • Ensure closure of all complaints received within stipulated period and as per company SOPs • Liaise directly with the relevant Customer Service teams to highlight employee performance issues that may impact Ground or In-Flight-based customer service delivery, and attempt to resolve the same with minimum disruption, while keeping your Line Manager aware of all instances at various levels along the way • Review and appraise customer complaints and transfer them to relevant departments to seek clarification, thereby resolving issues successfully • Provide guidance or feedback on service standards and procedures to various areas within the operations, and ensure that the process is streamlined in order to increase efficiency within the department • Remain highly proactive by providing appropriate information with regards to investigations, an ensure actions are taken to address respective service delivery issues • Provide inputs and suggestions to the customer complaint management system via respective communication channels to the Line Manager • Identify trouble areas and escalate the same to the Line Manager and other service delivery arears to resolve issues as required by the Line Manager. • Contribute and share cross-functional activity within the department and ensure that operational requirements i.e. monitoring and responding to electronic voyage reports (eVRs), complaints, suggestions ensuring they are resolved / closed within stipulated periods. Be part of an extraordinary story Your skills. Your imagination. Your ambition. At Qatar Airways, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible. Qualifications About You A successful candidate should possess the following experience and qualifications: • A minimum of 5 years of Cabin Attendant experience • Excellent spoken and written English communication skills • Strong interpersonal skills • High level of computer literacy Preferred Qualifications • Previous experience in a Customer Service • Cabin Crew Supervisory experience will be an added advantage • Previous experience in Airport Operations on a supervisory level
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Customer Care Officer
2 weeks ago
Al Wakrah, Al Wakrah, Qatar QATAR Airways Full timeAs a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through official channels. You will also lead the investigation process involving ground or in-flight-based customer service aspects by coordinating...
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Customer Care Officer
2 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeAbout the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services) As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...
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Customer Care Officer
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar QATAR Airways Full timeAbout the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services) As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...
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Customer Care Manager
1 week ago
al-Jumayliyah, Qatar Sidra Medicine Doha Full timeSidra Medicine is seeking a highly experienced and dedicated Customer Care Manager to join our team in Doha, Qatar. As a Customer Care Manager, you will be responsible for overseeing and managing all aspects of the customer care and support services for our organization. This role will require someone with at least 8 years of experience in a similar...
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Customer Care Assistant
4 weeks ago
al-Ghuwayriyah, Qatar HILTON Full timeJob Description: As a Customer Care Assistant at Hilton in Doha, QA, you will play a crucial role in providing exceptional customer service to our guests. Your main responsibilities will include assisting guests with their inquiries, resolving any issues they may have, and ensuring their overall satisfaction during their stay. Responsibilities: 1. Greet...
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Customer Care Assistant
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar HILTON Full timeJob Description: As a Customer Care Assistant at Hilton in Doha, QA, you will play a crucial role in providing exceptional customer service to our guests. Your main responsibilities will include assisting guests with their inquiries, resolving any issues they may have, and ensuring their overall satisfaction during their stay.Responsibilities:1. Greet guests...
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VIP Premium Care Coordinator
1 month ago
al-Jumayliyah, Qatar QATAR Airways Full timeThe VIP & Premium Officer is part of the Customer Care team within the Customer Care unit with the responsibility to manage customer feedback of Premium and VIP customers. The main duty of the position is to ensure that feedback received from VIP & Premium passengers is managed to the highest standards. This role is focused to Customer Care issues relating...
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Care Coordinator
2 weeks ago
Al-Jumayliyah, Qatar Sidra Medicine Doha Full timeJOB SUMMARYThe ClinicalNurse Care Coordinator provides patient and family centered caresupport services to children and families. The primary focus of theClinical Nurse Care Coordinator is to use a collaborative processof assessment, planning, education, care coordination, evaluation,and advocacy to meet an individual's andfamily's comprehensive health needs...
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Inbound Customer Care
4 weeks ago
al-Jumayliyah, Qatar TalentWorldGroup Plc. Full timeCentralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents. Dear Visitor, welcome to our page! TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of...
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Assistant Customer Liaison
2 weeks ago
Al-Wakrah, Qatar Amentum Full time**Assistant Customer Liaison**: - R0097551 - Doha, Al Wakrah, Qatar - Full time - Add to favorites Favorited View favorites The **Assistant Customer Liaison** is responsible for ensuring timely, clear, articulate and accurate communications to internal stakeholders and external customers at all times. Scope of responsibility includes but is not limited to...
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Assistant Customer Liaison
2 weeks ago
Al-Wakrah, Qatar Amentum Full timeThe **Assistant Customer Liaison** is responsible for ensuring timely, clear, articulate and accurate communications to internal stakeholders and external customers at all times. Scope of responsibility includes but is not limited to the following types of communications and processes; Receiving, logging, tracking and responding to Customer directed taskings...
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Assistant Customer Liaison
2 weeks ago
Al Wakrah, Al Wakrah, Qatar Amentum Full timeAssistant Customer Liaison: R009755 Doha, Al Wakrah, Qatar Full time Add to favorites Favorited View favoritesThe Assistant Customer Liaison is responsible for ensuring timely, clear, articulate and accurate communications to internal stakeholders and external customers at all times. Scope of responsibility includes but is not limited to the following types...
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Customer Support Officer
2 weeks ago
Baladīyat al Ghuwayrīyah, Qatar Ooredoo Doha Full timeJob Description: Ooredoo Q.P.S.C. is seeking a motivated and experienced Customer Support Officer to join our team on a part-time, remote basis. As an Associate Level Customer Support Officer, you will be responsible for providing exceptional customer service to our clients, addressing their inquiries and concerns in a timely manner.Responsibilities:...
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Customer Service Improvement Officer
3 weeks ago
al-Jumayliyah, Qatar QATAR Airways Full timeAbout the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
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Front Office
2 weeks ago
al-Wakrah, Qatar Banyan Tree AlUla Full timePossesses good computer and property management system knowledge;The Front Office Supervisor is required to demonstrate humility in leadership of the team, be technically sound ... Get personalised jobs in email. Apply in one click. A Front Office Supervisor assists in daily Front Office operations and works with customers and Guests to serve their needs...
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Customer Service Improvement Officer
2 months ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeAbout the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
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Customer Service Improvement Officer
4 weeks ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeAbout the Role: At Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...
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Remote Customer Success Officer
1 month ago
al-Jumayliyah, Qatar vodafone Full timeWe are seeking a motivated and passionate Remote Customer Success Officer to join our team at Vodafone Qatar. As a part-time Associate Level position, the successful candidate will be responsible for ensuring a high level of customer satisfaction, retention, and growth. Responsibilities: - Build strong relationships with customers to understand their needs...
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Remote Customer Success Officer
4 weeks ago
al-Jumayliyah, Qatar vodafone Full timeWe are seeking a motivated and passionate Remote Customer Success Officer to join our team at Vodafone Qatar. As a part-time Associate Level position, the successful candidate will be responsible for ensuring a high level of customer satisfaction, retention, and growth. Responsibilities: - Build strong relationships with customers to understand their needs...
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System Support Officer
2 months ago
al-Ghuwayriyah, Qatar QATAR Airways Full timeAbout the role As a system support officer, you will be responsible for assignments/re-assignments of cases that includes GCEO, Executive Management escalations, Social Media, Skytrax posts in a timely manner, also responsible for mediating between various claiming agencies, conducting MS Dynamics checks and procedural training for new joiners in Head...
