Learning and Quality Manager

4 weeks ago

Doha, Qatar IHG Hotel & Resorts Full time

JOB RESPONSIBILITIES:

Providing direct and indirect aid to the Founder (CTO) of the company for various project work. We are a young company and our dynamics are constantly evolving. We are in need of well-facilitated structure and project management, along with discretion of when to pivot or abandon ideas. Some basic duties will include:

  • Researching products, vendors, technology, legal information, and other subject matters. Summarize information findings into digestible reports with estimated time per project.
  • Balancing multiple calendars, coordinating appointments and scheduling events, answering inbound calls, keeping track of reminders, collaborating on large projects.
  • Critique and polish immaculate verbiage in a manner that is both clear/beautiful and real/literal; by email, typeform and phone (templating).
  • Architect and polish standard operating procedures and process guidelines using O365 Sharepoint.
  • Recording customer information, job details, expense entries, and general notes into our various software platforms:, RepairShopr, Xero, Gusto, BirdEye, Jobsoid, Slack, etc.

With the above stated, our staff is age bracket is approximately 22-32. This is an opportunity for a new position we are exploring, and honestly - it may not work. If it does (and we are more effective, productive, and profitable), obviously this would be a permanent position. However, because of the nature (and unpredictability) of this opportunity, we're weary to onboard long-time experienced project managers or executive assistants. We don't want to waste time, but we also need to test growth opportunites.

MINIMUM EMPLOYMENT REQUIREMENTS:

  • Clean, attractive and approachable appearance, friendly attitude and patience, and confident/persuasive demeanor and communication skills.
  • Excellent verbal/written/interpersonal skills and satisfactory memory, with ability to blindly type at 30+ WPM with good grammar/literacy/accuracy.
  • Multi-tasking performance, ability to work in fast paced environment without being distracted.
  • Proficiency in using major browsers & apps (Chrome/Safari, Office 2019/365, Slack, Trello, etc).
  • Private (and reliable) vehicle, a valid driver s license, and live within 30 minutes of central Pinellas County.
  • Modern smartphone + personal computer, and a real bank account (payroll is paid by direct deposit only).
  • Must pass a drug test and background check, not be on medication inhibiting cognitive reasoning, and read this entire job listing twice.
  • 1+ years of office administration or executive assistance experience.

PREFERRED EXPERIENCE:

  • Advanced experience working with Mac OSX and entire Apple software ecosystem (not just iOS).
  • Practical experience working in a self-starting project manager role, for administration. Insight to wasteful expenditures welcomed.
  • Create ready-for-print designs, properly formatted and designed paperwork, and artwork for retail/promos (Corel or Adobe suite preferred).

SCHEDULE AND AVAILABILITY:

  • Full-time: 5 days, one of which is guaranteed to be Friday or Saturday or Sunday.
  • Our normal business hours are 9:00a 6:00p. We are closed on all major holidays.
  • 4+ weeks paid hands-on training in-store, ongoing professional skills development
  • Personable and friendly team environment + down-to-earth Founder.
  • Position starts as hourly (based on exp) with 4 weeks of paid training.
  • 1099-contractor for 90-day probationary period, and W2 employee after.

COMPANY PERKS & BENEFITS

  • Company-issued Dell/HP Enterprise Laptop Computer (i5-7K/8-DDR4/256-SSD/Win10Pro)
  • Company-paid MS Office 365 E3 subscription for 5 devices (OneDrive, Outlook, Teams, etc)
  • Company-provided Gunnar Optiks digital performance eyewear (Blue UV light repelling)
  • Company-issued SkullCandy OTE Active Noise Cancelling BT Headphones (for repair area)*
  • Company-paid Sam s Club, Amazon Prime business memberships, and Chase bank accts
  • Company co-paid T-Mobile service w/ unlimited talk, text, & LTE internet (keep your #)
  • Company-paid Monthly Allowance for break-room refrigerator (Snacks, coffee, soda, etc)
  • Annual compounding Holiday Bonus - Recognition & Rewards ($100-$3K Cash + Gift Cards)
  • Company partnered discounts from: Lizard Juice E-Cigs, YouFit Gyms, Goodyear Auto, etc.
  • Cloud Payroll by Gusto featuring Free & Anonymous Cash Adv. (up to $500) anytime.
  • Fully-Digital HR featuring Automatic Time-Off Requests, Work Verification, and Mobile App.
  • Paid Time Off benefits (PTO) begins accruing on your first day employed (40hrs @ FT)
  • Robust insurance benefit options including: Dental (PPO) & Vision from Humana, Accident & Critical Illness from Allstate, Disability & Life from Colonial, Preventative Care & Wellness from TransAmerica ($0 co-pay), ID Shield & Legal Shield, and 24/7 TeleDoc from MD-Live.

COMPANY FEATURES & AMENITIES:

  • Top-rated, highly-regarded and well-respected IT service provider in the Tampa Bay area.
  • Personable and friendly team environment, down-to-earth Founder, 10+ years developed.
  • Best-in-class tooling, resources & automated infrastructure; constantly being improved.
  • Templated processes & procedures for Escalations Support, Performance Reviews, etc.
  • Scheduled performance reviews (quarterly) and compensation adjustments (annually).
  • Structured and proven "S.M.A.R.T." Incident Reporting and Course Correction system.
  • Tracked and showcased goals for Service/Product sales (showcased weekly, paid w/ DD).
  • Static work schedule, consistent hours & days off, overtime never mandated; QoL balance.
  • Flexible (un-branded) professional dress-code (solid polo / dress-shirts, short / long sleeve)
  • Full-amenity break room w/ refrigerator, microwave, Keurig, TV + Nintendo Switch (TBD).
  • Provisioned individual Nerf N-Strike Elite 6-shot with ammo (yes, seriously).

[Redeemable at 3 months / 6 months / T2 expert *]

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