Laser Tag Personnel Incharge
3 months ago
**Job Overview**:
The Laser Tag Personnel In-charge is responsible for overseeing the daily operations of a laser tag facility. This includes managing customer experiences, ensuring the smooth operation of equipment, safety protocols, and providing excellent customer service. The role requires leadership skills, technical knowledge, and the ability to manage both staff and participants.
**Key Responsibilities**:
- **Operations Management**:
- Supervise the day-to-day operations of the laser tag arena.
- Ensure all equipment, such as laser guns and vests, are functioning properly and safely.
- Oversee booking schedules, ensuring smooth transitions between groups.
- Monitor game time and participant safety during sessions.
- **Customer Service**:
- Greet and assist customers, providing clear instructions for gameplay.
- Resolve customer inquiries and complaints in a timely and professional manner.
- Guide customers through safety rules and ensure compliance with arena regulations.
- Create a positive and fun experience for all participants.
- **Staff Supervision**:
- Train, supervise, and coordinate with other staff, ensuring all roles are covered during operational hours.
- Assign duties and manage the schedules of game marshals and assistants.
- Maintain staff morale and ensure everyone understands their responsibilities.
- **Maintenance and Safety**:
- Perform routine checks and maintenance on laser tag equipment.
- Ensure the laser tag arena and customer areas are clean, organized, and safe.
- Address any technical issues with laser tag gear, collaborating with technical support if necessary.
- Ensure compliance with all safety regulations and emergency procedures.
- **Inventory Management**:
- Maintain an inventory of laser tag equipment, ensuring adequate supplies are available for operations.
- Coordinate repair or replacement of faulty equipment.
- **Event Planning**:
- Assist in organizing special events, tournaments, and group activities.
- Coordinate with clients to customize games for private events or corporate team-building exercises.
- **Reporting**:
- Track daily operations, attendance, and financial reports.
- Provide management with feedback on customer experiences and suggest improvements.
**Qualifications**:
- High school diploma or equivalent (additional training or education in hospitality or management is a plus).
- Prior experience in entertainment, customer service, or a supervisory role is preferred.
- Technical aptitude for handling and maintaining equipment.
- Excellent communication and leadership skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Knowledge of safety regulations in amusement facilities.
**Skills**:
- Strong organizational skills.
- Problem-solving and decision-making abilities.
- Team management and coordination skills.
- Customer service-oriented mindset.
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