Customer Care Representative

2 weeks ago


Doha, Qatar Cartafella Analytics Full time

We are looking Customer care representative (Arabic) for Qatar.

**Key Responsibilities**
- service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining
- cause of the problem; selecting and explaining the best solution to solve the problem; expediting
- correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.
- keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
- Assist with placement of orders, refunds, or exchanges
- Advise on company information
- Take payment information and other pertinent information such as addresses and phone numbers
- Place or cancel orders
- Answer questions about warranties or terms of sale
- Act as the company gatekeeper
- Suggest solutions when a product malfunctions

**Skills**:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking

If you are interested please send the below details at the earliest.
- Your CV in word format:

- Total Yrs of Experience:

- Relevant Experience in Customer Service:

- Experience in Product Knowledge:

- Experience in Quality Focus:

- Experience in Problem Solving, Market Knowledge:

- Any other Certifications:

- Current Salary:

- Salary Expectation in QAR:

- Notice Period:

- Current Location:

- Visa Type:

- You can be able to relocate to Qatar:
**Salary**: QAR5,000.00 - QAR8,600.00 per month

**Experience**:

- Customer Service: 1 year (preferred)
- Product Knowledge: 1 year (preferred)
- Quality Focus: 1 year (preferred)
- Problem Solving, Market Knowledge: 1 year (preferred)

**Language**:

- Arabic (required)



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