Customer Care Representative

3 days ago

Doha, Qatar Ritaj Full time

**Job Title**:Customer Care Representative

**Company**:Ritaj Facility Management

**Location**:Doha, Qatar

**About Ritaj Facility Management**:
Ritaj Facility Management is a renowned Qatar-based facility management company committed to delivering unparalleled services to our clients. With a focus on innovation, customer satisfaction, and excellence, we strive to set industry benchmarks. As we continue to grow, we are seeking a dedicated and customer-focused individual to join our team as a Customer Care Representative.

**Job Overview**:
**Responsibilities**:
**Customer Interaction**:

- Serve as the primary point of contact for customer inquiries, concerns, and requests.

**Issue Resolution**:

- Identify and assess customers' needs to achieve prompt resolution of issues.
- Collaborate with internal teams to address and resolve customer concerns in a timely and efficient manner.

**Information Provision**:

- Provide accurate and detailed information about Ritaj Facility Management services, policies, and procedures to customers.
- Assist customers in navigating and utilizing our services effectively.

**Customer Satisfaction**:

- Monitor customer satisfaction levels and gather feedback to identify areas for improvement.
- Strive to exceed customer expectations by delivering exceptional service in every interaction.

**Documentation**:

- Maintain accurate and up-to-date customer records in the company database.
- Document and report recurring customer issues to contribute to continuous improvement efforts.

**Cross-Functional Collaboration**:

- Collaborate with other departments to address complex customer issues and provide a seamless customer experience.
- Share customer feedback with relevant teams to enhance overall service quality.

**Qualifications**:

- Proven experience as a Customer Care Representative or in a similar customer service role.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Empathy and a customer-centric mindset.
- Ability to handle stress and remain calm in challenging situations.
- Proficiency in using customer service software and tools.
- Adept at multitasking and managing time effectively.

**How to Apply**:
**Salary**: QAR3,000.00 - QAR4,000.00 per month

Application Question(s):

- How do you adapt your communication style when dealing with customers who have different levels of understanding or language proficiency?
- How do you stay informed about the products/services offered by Ritaj Facility Management to effectively assist customers?
- Can you join immediately?
- what do you know about Facilities management?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer Care Representative: 2 years (required)
- Facility Management: 2 years (required)

**Language**:

- English (required)
- Arabic (required)

Application Deadline: 16/03/2024

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