Customer Care Outstations Officer

3 weeks ago

Doha, Qatar Qatar Airways Full time

About the role

Responsible for the management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. Coordinates feedback and recommends solutions to underperformance of QR’s services.

Other key responsibilities are:
Operational
- Respond to customers in a timely manner according to local legislation. Responds to complaints and requests for information and assistance, interpret, and explain procedures and policies. Investigate and analyze all customers complaints from all communication channels available and independently respond to customer feedback in a timely manner in line with Department SLAs.

Recommend level of compensation (monetary, vouchers, Qmiles) for service recovery and settlement of complaints according to QR's internal policies and procedures.
- Utilize and communicate management information and performance data, to ensure delivery of an effective operation and maximize customer retention.
- Manage a comprehensive database of customer feedback and generates reports.
- Regularly interact with Airport Stations in all QR network, Legal Department and Customer Care Team at mead Office in order to explain cases and seeks inputs on now to solve issues.
- Lead the discussion with local attorneys to handle customer related legal cases in order to address and resolve corporate cases. Represents QR when required on hearings at Court and ensure all responses and resolutions are based on fact, well-reasoned and legally sound to ensure that there are no risk implications which may result in legal actions against the Company.
- Liaise with functional departments at Head Office to gather information and carry out background investigations with regards to customer feedback and complaints
- Work with various internal departments and assist in the negotiation of case resolutions with customers and mediate where appropriate to ensure a mutually acceptable outcome, ensure retention of the customer.
- Perform other department duties related to his/her position as directed by the Head of the Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

**Qualifications**:
About You
- Bachelor’s Degree with minimum 3 years of job
- related experience
- Airline Experience (preferred)
- Languages Preferred : German, Italian, Portuguese, Scandinavian
- Customer Relations related field experience
- Familiar with Customer Legislation of the assigned country/region
- Commercial acumen, able to spot and interpret market trends
- Command of English language
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent
- Interpersonal skills
- Proven time management skills

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

How to Apply

Application Guidelines (For Internals)

  • Customer Care Outstations Coordinator

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role We are looking for a skilled Customer Care Outstation Coordinator to join our Customer Care department. You will be responsible for management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. You will also coordinate feedback and recommend...

  • Customer Care Outstations Coordinator

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWe are seeking a skilled Customer Care Outstation Coordinator to join our Customer Care team. You will manage Customer Care in the specified region, providing top-notch service to customers who have faced service disruptions. Your role involves handling feedback, addressing service shortcomings at QR.Key responsibilities include:Addressing...

  • Customer Care Outstations Coordinator

    2 months ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWe are seeking a skilled Customer Care Outstation Coordinator to join our Customer Care team. You will manage Customer Care in the specified region, providing top-notch service to customers who have faced service disruptions. Your role involves handling feedback, addressing service shortcomings at QR.Key responsibilities include:Addressing...

  • Customer Care Outstations Coordinator

    4 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWe are looking for a skilled Customer Care Outstation Coordinator to join our Customer Care department. You will be responsible for management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. You will also coordinate feedback and recommend...

  • Customer Care Outstations Coordinator

    1 month ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWe are looking for a skilled Customer Care Outstation Coordinator to join our Customer Care department. You will be responsible for management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. You will also coordinate feedback and recommend...

  • Customer Care Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    Customer Care OfficerQatar Airways Location Doha, Qatar Category Customer Service Job Id Closing Date: JOB DESCRIPTION About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)As a Customer Care Officer, you will be responsible for processing feedback received through applicable...

  • Customer Care Officer

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services) As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...

  • Vip & Premium Care Officer

    7 days ago

    Doha, Qatar Qatar Airways Full time

    About the role The VIP & Premium Officer is part of the Customer Care team within the Customer Care unit with the responsibility to manage customer feedback of Premium and VIP customers. The main duty of the position is to ensure that feedback received from VIP & Premium passengers is managed to the highest standards. This role is focused to Customer Care...

  • Customer Care Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleWe are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...

  • Customer Care Officer

    3 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services) As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...

  • Customer Care Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...

  • Customer Care Officer

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services)As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...

  • Vip & Premium Care Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About the roleThe VIP & Premium Officer is part of the Customer Care team within the Customer Care unit with the responsibility to manage customer feedback of Premium and VIP customers. The main duty of the position is to ensure that feedback received from VIP & Premium passengers is managed to the highest standards. This role is focused to Customer Care...

  • HRms & Outstation Support Officer

    2 weeks ago

    Doha, Qatar Qatar Airways Full time

    About the role We are recruiting for the role of HRMS & Outstation Support Officer in HR- Employee Services department based in Doha, Qatar. This role will be responsible to provide functional expertise for the development, maintenance, and upgrade of HRMS Oracle Applications and its supporting systems to ensure usability and integrity of HR, and other...

  • Hiring Customer Service Officer

    3 weeks ago

    Doha, Qatar Best Care Medical Services Company Full time

    A nursing home care company willing to hire a female customer Service officer with the following qualifications: Should speaks arabic University graduate Experience of no less than 2 years in customer service and preferably in a nursing company. Transferable visa or NOC Company will provide free accommodation and free transportation ,if interested...

  • Hiring Customer Service Officer

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Best Care Medical Services Company Full time

    A nursing home care company willing to hire a female customer Service officer with the following qualifications:Should speaks arabicUniversity graduateExperience of no less than 2 years in customer service and preferably in a nursing company.Transferable visa or NOCCompany will provide free accommodation and free transportation ,if interested ,please message...

  • System Support Officer

    1 week ago

    Doha, Qatar Qatar Airways Full time

    About the role As a system support officer, you will be responsible for assignments/re-assignments of cases that includes GCEO, Executive Management escalations, Social Media, Skytrax posts in a timely manner, also responsible for mediating between various claiming agencies, conducting MS Dynamics checks and procedural training for new joiners in Head...

  • Customer Care Officer

    2 weeks ago

    Doha, Qatar Precision Hire Solution Full time

    About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (Inflight Services) As a Customer Care Officer you will be responsible for processing feedback received through applicable sources that include electronic voyage reports customer care reports and advice and suggestions received through...

  • Customer Care Executive

    3 weeks ago

    Doha, Qatar Cameo projects real estate Full time

    The job responsibilities of a customer care representative can vary depending on the industry and the specific company, but generally include: Responding to Inquiries: Customer care representatives are responsible for answering inquiries and providing information to customers about products, services, and company policies. Handling Complaints: They assist...

  • Care Coordinator

    3 days ago

    Doha, Qatar People First Care Centre Full time

    **About Us**: People First Care Centre, based in Doha, is a healthcare service call centre provides care management services to aged care and disability clients in Australia. We are seeking a passionate Care Coordinator to join our team. **Your Role**: As a Care Coordinator, you will: - Assess clients' needs and develop personalized care plans. -...