Customer Care Briefing Coordinator

3 weeks ago

Doha, Qatar Qatar Airways Full time

As Customer Care Briefing Coordinator, you will be responsible for registration of cases in Customer Care database for GCEO and higher management memo preparation. Helps in preparing memos, updates and reports required by higher management. You will monitor and track the investigation process and completion of investigation report through the entire cycle. As well as you will undertake additional tasks as directed by the Line Manager in order to support briefing initiatives and requirements.

You will be responsible to ensure the consistent delivery of customer service within the unit and ensure adherence to the industry leading service levels.

Accountabilities:

- Perform duties that support the requirements of the unit in maintaining a smooth recording and tracking process of all GCEO/COCE memo / reports. You will ensure that all cases requiring a report is registered in the unit’s database for proper tracking
- Provide business documentation support which includes report writing
- Responsible in compiling a file of all released memos as well as all approved/signed memos received from GCEO/COCE office and ensure that all files are complete, properly maintained, and updated
- Analyze and study reports generated from concerned departments internally to establish whether it is sufficient to generate and finalize the memo
- Communicate externally and internally using simple terminologies, verbal and written communication should involve a high level of professionalism and positive vocabulary
- Coordinate work environment within the department to ensure effective work flow
- Work within Customer Care SLA and meet the deadlines

**Be a part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

**Qualifications**:

- Bachelor’s Degree or equivalent with 03 years of minimum job-related experience
- Excellent communication skills
- Customer Relations related field experience
- Commercial and service delivery skills
- Frontline customer service experience in an airline or hospitality industry
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent
- Comfortable working with a large case volume and to manage self and team’s expectations with regards to workload and overtime requirements
- Knowledge of Amadeus is preferred

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

**How to Apply

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