Customer Support Specialist

3 days ago


Doha, Qatar Online ordering App E-commerce Full time

**Education and Experience**
- High school diploma and above

*
- Excellent data entry and typing skills
- formal computer training an advantage
- Expert in Excel
- accurate keyboard skills and proven ability to enter data at the required speed
- knowledge of correct spelling, grammar and punctuation
- knowledge of clerical and administrative procedures

**Key Competencies and Skills**
*
- Management and resolve customer complaints
- Provide product and service information to customers
- Research, identify, and resolve customer complaints using applicable software
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Upsell products and services
- Complete call logs and reports
- information collection and management
- problem solving
- attention to detail
- communication skills
- confidentiality
- ability to work under pressure

**Salary**: QAR4,000.00 per month

Application Question(s):

- Expert in Excel ?
- Arabic speaker ?
- Fluent in English ?



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