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Customer Success Manager

1 month ago

Doha, Qatar IBM Full time

**Introduction**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

**Your Role and Responsibilities**
Customer Success Managers (CSM) drive business value and technology outcomes throughout customer lifecycle with IBM Software Growth Offerings and IBM Cloud to support Hybrid Cloud Platform strategy. CSMs are responsible for use case identification and value realization for IBM Software Growth Offerings and IBM Cloud; architecting and co-creating Minimal Viable Products (MVP) alongside customer practitioners; driving increased usage and adoption for IBM Software Growth Offerings; guiding customer IT executives through the changes needed to unlock the full value of hybrid cloud; demonstrating value of IBM Software Growth Offerings to the customer; and identifying additional opportunities for adoption. CSMs also activate early renewal conversations, drive upsell, and work with the renewal team to ensure execution of the renewal process. They focus on Individual, Team, and Department Operational Objectives.

**Required Technical and Professional Expertise**
Customer Success Managers (CSM) drive business value and technology outcomes throughout customer lifecycle with IBM Software Growth Offerings and IBM Cloud to support Hybrid Cloud Platform strategy. CSMs are responsible for use case identification and value realization for IBM Software Growth Offerings and IBM Cloud; architecting and co-creating Minimal Viable Products (MVP) alongside customer practitioners; driving increased usage and adoption for IBM Software Growth Offerings; guiding customer IT executives through the changes needed to unlock the full value of hybrid cloud; demonstrating value of IBM Software Growth Offerings to the customer; and identifying additional opportunities for adoption. CSMs also activate early renewal conversations, drive upsell, and work with the renewal team to ensure execution of the renewal process. They focus on Individual, Team, and Department Operational Objectives.

**Preferred Technical and Professional Expertise**
Customer Success Managers (CSM) drive business value and technology outcomes throughout customer lifecycle with IBM Software Growth Offerings and IBM Cloud to support Hybrid Cloud Platform strategy. CSMs are responsible for use case identification and value realization for IBM Software Growth Offerings and IBM Cloud; architecting and co-creating Minimal Viable Products (MVP) alongside customer practitioners; driving increased usage and adoption for IBM Software Growth Offerings; guiding customer IT executives through the changes needed to unlock the full value of hybrid cloud; demonstrating value of IBM Software Growth Offerings to the customer; and identifying additional opportunities for adoption. CSMs also activate early renewal conversations, drive upsell, and work with the renewal team to ensure execution of the renewal process. They focus on Individual, Team, and Department Operational Objectives.

**About Business Unit**

IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic sales business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where eve

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