Senior Success Manager

3 weeks ago

Doha, Qatar Sprinklr Full time

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through

The Sprinklr Way


**Job Description**:
The Success Manager is the primary link between Sprinklr and our customers. In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives and help them achieve their desired business goals. This opportunity is 100% based in Doha with working hours of 8 to 5, Sunday to Thursday, in line with Qatar’s Government.

What You Will Do:
- Empower Sprinklr enterprise customers to improve their customers’ digital experiences and achieve business objectives through the adoption of Sprinklr- Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business.- Serve as the internal voice of the customer and advocate for your client’s needs (services, support, product management, executive alignment)- Manage and track key performance indicators (KPIs) - including renewal and expansion commitments - to ensure exceptional, predictable results.- Calculate risk forecasts based on product adoption; close renewal, upsell and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives - while achieving targeted renewal rate.- Leverage knowledge of the Sprinklr platform and industry best practices to craft and present strategic solutions that ensure clients achieve their goals through product utilisation and provide excellent consultative support.- Identify opportunities for customer references and case studies- Deliver a significant individual contribution while collaborating with and strengthening teammates

What We Are Looking for:
- 3-10 years of relevant work experience in B2B SaaS customer success, account management, or a strategic consulting organisation- A deep understanding of the public sector landscape, including government processes, regulations, procurement procedures, and compliance requirements.- Proven experience managing public sector accounts, demonstrating successful outcomes and client satisfaction.- Familiarity with government procurement practices, RFP (Request for Proposal) processes, and contract negotiations.- Knowledge of industry-specific regulations, policies, and compliance requirements that govern public sector entities.- Prior knowledge of (or willingness to learn) marketing and advertising technology- Comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific milestones and customer health- Experience using customer success software, CRM software (ideally Salesforce), and Microsoft Applications- Clear verbal and written communication skills

What Makes You Qualified:
- Bachelor’s degree from an accredited college or university, or relevant experience- Business-level fluency in English and Arabic- Expected to travel up to 25-30% of the time on average (can vary by region)- Drive to continuously improve Client Services across the company by helping to create a company-wide culture focused on customer success and client delight across the organization (Marketing, Product, Sales, Finance, Executive)

Why you'll love Sprinklr: We’re committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter. At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care. For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.

We invest in our people: At Sprinklr, we believe

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