Merchant Relationship Manager

2 weeks ago

Doha, Qatar Gift Management DMCC Full time

Loyolink Marketing, a subsidiary of Gift Management Asia Pte. Ltd. (Giift), is the leading provider of loyalty management solutions worldwide. We are proud to announce Giift has successfully raised $50m investment from Apis Growth Fund II, a private equity fund managed by Apis Partners LLP. With this new funding, we plan on continually achieve ground-breaking success in our innovative & disruptive loyalty technology. We are expanding our resources and are looking to hire talented and passionate people who are ready to be a part an acceleratingly succeeding global company in the Loyalty, Rewards and Benefits Industry.

The Merchant Relation will manage the setting, direction and implementation of business strategies, objectives and plans within designated clients to achieve the business targets. This will be achieved by growing the existing business and through identifying new business opportunities including the introduction and implementation of new products and services. You will be working closely with Loyolink Marketing team based in Giift office in Dubai.

**Responsibilities**:

- Establish, develop and manage the relationship, including third parties & be responsible for the KPIs which contribute to client revenue generation.
- Manage multiple accounts and serve as the lead point of contact for all client and merchant account matters.
- Responsible for overall achievement of planned strategic intent for Merchant including origination, marketing, delivery and management of all merchant offers.
- Prepare and clearly communicate the progress of weekly/monthly/quarterly reports and initiatives to internal and external stakeholders.
- Responsible to do lead generation, build merchant account portfolio and maintain ongoing good relationships with merchants.
- Make calls daily to gain leads and acquire potential clients and merchant.
- Assist with challenging client and merchant requests or issue escalations as needed.
- Undertake rigorous renewal process and ensure timely renewals
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight.
- Perform any other matters assigned which Management deem fit and critical to the Company.
- Experience in Loyalty/Banking/Financial Services space with exposure to loyalty management in order to monitor, analyze and propose responses to competitor strategies in content provision banking, cards and loyalty industry across regions.

**Job Requirements**
- Bachelor’s degree in business or any related field
- At least 5 to 10 years of experience.
- Experience in the Loyalty/Banking/Financial Services sector ideally with previous exposure to loyalty management.
- Working knowledge of cards related processes and broad knowledge of banking products
- Ability to market and establish merchant relationships
- Target oriented, Result Driven with great analytical and problem-solving skills.
- Knowledge of merchant services and acquisition across dining, entertainment, retail, wellness, leisure, hotels etc.
- Knowledge and understanding of the market, banking / card operations, including products & services, business systems and processes
- Capability to liaise, present to and work with senior figures within new and existing client organizations.
- Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities
- Strong communication, interpersonal and collaboration skills are needed to influence direction and change attitudes and decisions of senior figures within new and existing client organizations.
- Strong self-management skills including demonstrable drive and energy
Multi-cultural sensitivity and interpersonal relationship management, including the ability to work effectively within international teams

**Job Types**: Full-time, Permanent

**Salary**: From QAR8,000.00 per month

Ability to commute/relocate:

- Doha: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- merchant relationship: 5 years (required)

**Speak with the employer**

+91 7977051752

  • Merchants Acquiring

    22 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Tandemsearch Full time

    Grade: SVPGroup: Retail Bank - PaymentsJob Type: PermanentJob Description:Responsible for managing the merchant acquiring businesses in order to achieve the pre-agreed volume and revenue/ profit targets. The incumbent will develop relationships with new merchants and enhance existing relationships in order to increase the Group's merchant base.Job...

  • Merchant Operations Manager

    20 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Company Overview">About lxbfYeaa">Established in the region, lxbfYeaa has grown to become a leading financial institution, with a presence in over 31 countries across three continents. Our comprehensive range of advanced products and services cater to our 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.">We have...

  • Merchant Support Specialist

    6 days ago

    Doha, Qatar SkipCash Full time

    The **Merchant Support Specialist** will be responsible for managing the onboarding process of new merchants, ensuring the smooth activation of Merchant's account. This role requires the ability to collaborate effectively with merchants and internal teams to deliver outstanding service. **Key Responsibilities** - Merchant Onboarding: Coordinate and manage...

  • Merchant Aquisition

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Work Location: Doha, QatarAs Merchant Acquisition Executive you will build and manage a portfolio of merchants, populating a suite of consumer and B2B products with best-in-class offers from best-in-class merchants that will appeal to a wide consumer market.Being a start-up, you'll be required to acquire all of your merchants, so a strong existing network is...

  • Head of Merchant Relations

    20 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Tandemsearch Full time

    About the RoleTandemsearch is seeking an exceptional professional to fill the role of Head of Merchant Relations. As a critical component of our team, you will be responsible for developing and maintaining strong relationships with our merchant partners.This position requires a high degree of expertise in cards and retail payment systems, as well as strong...

  • Merchant Acquisition Leader

    20 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar Tandemsearch Full time

    Job DescriptionWe are seeking a highly skilled and experienced Merchant Acquisition Leader to join our team at Tandemsearch. As a key member of our organization, you will be responsible for managing the merchant acquiring businesses to achieve pre-agreed volume and revenue targets.You will develop strategies and plans to increase the Group's merchant base by...

  • Card and Merchant Services Lead

    20 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job Title">Senior Manager - Merchant Operations">You will be responsible for overseeing the monitoring, upgrading and development of systems and operations to support Merchant Services. This includes ensuring adherence with internal TAT merchants SLA procedure, applying merchant risks, ensuring successful merchant business and providing proper support to...

  • Merchant Acquiring Strategy Lead

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar PayTech Nexus Ltd Full time

    Term: 6 monthsLocation: Doha, QatarDivision: Cards/ PaymentsReports to: Head of Merchant Acquiring and Head of PaymentsRelevant experience: Minimum 10 years in merchant acquiring, payments, or financial services industry, with at least 5 years in a leadership role.Mandatory requirements:Experience from Qatar or GCC region; Proficiency in English; knowledge...

  • Merchant Acquiring Strategy Lead

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar PayTech Group Full time

    Join to apply for the Merchant Acquiring Strategy Lead role at PayTech GroupTerm: 6 monthsLocation: Doha, QatarDivision: Cards/ PaymentsReports to: Head of Merchant Acquiring and Head of PaymentsRelevant experience: Minimum 10 years in merchant acquiring, payments, or financial services industry, with at least 5 years in a leadership role.Mandatory...

  • Merchant Acquiring Strategy Lead

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar PayTech Group Full time

    Term: 6 monthsLocation: Doha, QatarDivision: Cards/ PaymentsReports to: Head of Merchant Acquiring and Head of PaymentsRelevant experience: Minimum 10 years in merchant acquiring, payments, or financial services industry, with at least 5 years in a leadership role.Mandatory requirements: Experience from Qatar or GCC region; Proficiency in English; knowledge...

  • Merchant Acquiring Strategy Director

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar PayTech Group Full time

    Job DescriptionThe Merchant Acquiring Strategy Lead will be responsible for driving the strategic direction and growth of the merchant acquiring division. This role involves reviewing current growth strategies, increasing profitability, optimizing the operating model, and streamlining processes to enhance efficiency and customer satisfaction.Key...

  • Supervisor Merchant Operations

    2 weeks ago

    Doha, Qatar Qatar National Bank Full time

    Role Summary Role Description Assist the Merchant Manager, Operations in the creation of Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes, pertaining to the entire Card & Merchants Operations Department and monitoring their achievements on periodic basis. Ensure Merchant Services Unit’s functions runs as an...

  • Merchant Acquiring Growth Lead

    1 week ago

    Doha, Baladīyat ad Dawḩah, Qatar PayTech Nexus Ltd Full time

    Term: 6 monthsLocation: Doha, QatarDivision: Cards/PaymentsReports to: Head of Merchant Acquiring and Head of PaymentsRelevant Experience: Minimum 10 years in merchant acquiring, payments, or financial services industry, with at least 5 years in a leadership role.Mandatory Requirements: Experience from Qatar or GCC region; Proficiency in English; knowledge...

  • Head of Merchant Acquisition Growth

    1 day ago

    Doha, Baladīyat ad Dawḩah, Qatar PayTech Group Full time

    Key ResponsibilitiesThe Merchant Acquiring Strategy Lead will be responsible for the following key responsibilities:Developing and executing a comprehensive strategy for the Merchant Acquiring division.Identifying market trends, customer needs, and competitive opportunities to drive growth.Leading and managing the in-store POS acquiring business.Oversight of...

  • Merchant Payment Strategy Director

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar PayTech Group Full time

    Job OverviewPAYTECH GROUP is seeking an experienced MERCHANT ACQUIRING STRATEGY LEAD to join our team.This role requires a professional with a strong background in merchant acquiring, payment processing, and related technologies.The successful candidate will be responsible for developing and executing comprehensive strategies for the Merchant Acquiring...

  • QNB2767-Senior Manager

    22 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About QNBEstablished in 1964 as the country's first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.QNB Group's presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced...

  • Operations and Quality Manager

    20 hours ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Key Responsibilities">You will be responsible for overseeing the monitoring, upgrading and development of systems and operations to support Merchant Services. This includes ensuring adherence with internal TAT merchants SLA procedure, applying merchant risks, ensuring successful merchant business and providing proper support to merchants.">Your key...

  • Sales Specialist

    2 weeks ago

    Doha, Qatar Urban Point for Marketing Full time

    **Full-time - Sales Specialist - Merchant Procurement** Doha, Qatar At Urban Point, you can make a difference and craft your career. That’s why you own your work and take responsibility at an early stage. Our successful start-up opens exciting opportunities to explore new paths and grow your skill set. If you have an entrepreneurial, self-starter mindset...

  • Business Development Manager

    5 days ago

    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job SummaryAt lxbfYeaa, we are seeking an exceptional Merchant Acquisition Executive to join our team. This is a fantastic opportunity for a results-driven professional with a strong background in sales and commercial experience.The ideal candidate will have a proven track record of building and maintaining strong relationships with merchants, as well as...

  • Application Support Engineer

    2 weeks ago

    Doha, Qatar Nair System Full time

    Nair Systems is currently looking for Application Support Engineer our Qatar operations with the following terms & conditions. JOB PURPOSE/SUMMARY QUALIFICATIONS, EXPERIENCE Required Qualifications: - Bachelor’s degree in Information Technology. Required Experience: - Relevant experience minimum of 5+ years in Banking and Merchant acquiring payment...