Spa Operations Manager
11 hours ago
IMMEDIATE HIRING FOR SPA OPERATIONS MANAGER
- Bachelor’s Degree Holder
- 3 years of experience as operations manager in spa
- Female, preferably Arabc nationality
- Work location: Hilal/Wakra
- Working hours: 8 hours excluding break, shift is mixed from 9:00 am to 9:00 pm
- Local hire only
**Duties**:
- Read and follow company policy & procedure and suggest amendment if needed.
- Read and follow company standard of protocol and suggest amendment if needed.
- Read and follow Government lows and their updates.
- Constant market research and studies locally and internationally/suggest strategy planning.
- Ability to understand business needs / trends and suggest to make changes, offer, adds or other.
- Public relations and the speaker of company
- Mention high customer service level, recorded customer feedbacks and follow up with them.
- Direct responsibility of front office team and need to train and maintain high service level.
- Direct responsibility on support staff and need to maintain high service level
- Asset control, safety & security / maintenance of building, items, equipment’s & machines.
- Indirect responsibility of service providers staff and need to maintain high service level.
- Push employees to exceed maximum targets (Income/Rating/Repeated Customers)
- Compare staff performance in each sections/department.
- Engage with HR in recruiting, evaluation & position offered to new staff
- Engage with management on setting up the goals, target and evaluation.
- Coordinate with HR & Finance on collecting data to mention staff portfolio updated.
- Monitor staff profiles and make recommendations on promotion, EOM, Training & Development, Warnings & Terminations, Other.
- Solving customer complaints and follow-up with their requests.
- Solving staff complaints & Requests
- Inventory’s & stock monitoring
- Ability to handle projects and execute
For interested and qualified applicants, please send your CV at:
Whatsapp: +97430788811
**Job Types**: Full-time, Permanent
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- spa manager: 3 years (required)
**Language**:
- Arabic (required)
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