Key Account Manager

3 days ago

Doha, Qatar Talabat Full time

When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.

Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less

Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.

Role Summary

We are looking for a Key Account Manager to join our team and be part of our growth. If you’re a team leader who is hungry for a new adventure, a multinational workplace is waiting for you.

What’s On Your Plate?
- Key responsible for growing their Key Accounts portfolio and driving these partners to become generators of revenue.
- Optimize Key Account performance, and ensure their engagement and satisfaction. Conduct regular business reviews so that Key stakeholders have full visibility of their performance.
- Identify revenue opportunities.
- Drive growth and make Key Accounts act as customer acquisition for the Q-commerce, Local Shops business.
- Build weekly/monthly reports, track & communicate performance data
- Establish, build, and maintain strong relationships
- Understand marketing calendars for brands, strategize, plan & execute regional campaigns supported by our key partners
- Build visibility internally and externally via deep data analysis & cross-functional business reviews
- Identify industry trends
- Work to define projects, processes, solutions, systems that help Talabat and key partners meet their objectives
- Work closely with the Ops manager to identify and resolve commercial gaps and opportunities that either increase revenue or optimizes operations (i.e, optimize service and/or expenses)
- Business Driver for the growth of Key Accounts in Non Food Vertical
- Responsible for the relationship with the Key Account Vendors
- Accountable for:

- Right Assortment
- Healthy Orders
- GMV Growth
- Maintain continuous business relationships with Key Vendors
- Provide excellent service and support in order to build a strong relationship and resolve operational issues between vendors and the company.
- Maintain regular relationships with various stakeholders from the brand
- Provide quarterly reviews to partners to showcase the areas of growth and areas of potential improvement
- Provide and maintain high service levels to the brands to ensure a seamless experience for both customers and partners.
- Work internally with the various departments to ensure all requirements of the brand are met.
- Update and maintain a track record of all activities related to the brand on SalesForce.

What Did We Order?
- Bachelor’s degree in any discipline
- From 3-5 years of experience holding the same title or relevant
- Able to analyse data and sales statistics and curate a solution
- Excellent communication and negotiation skills
- Customer oriented
- Experience in both FMCG and managing brands
- Able to travel as required.

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