Customer Care Executive

2 days ago

Doha, Qatar VLCC Wellness International Full time

**Preferred female for this position**

Appointment Management
The Appointment Management for the respective center is a key responsibility of the CCE, details include the following:
❖ To effectively manage the appointments for the center on a daily basis
❖ To 100% adhere to the VLCC guidelines for appointment management
❖ To ensure appointments are scheduled / rescheduled & confirmed after referring to appointment planner
❖ To coordinate with Center Head, Slimming & Beauty Head to plan & ensure the executions are booked proactively
❖ To ensure reminder call is made to the client a day prior to their appointments
❖ To handle conflict between Appointment Planner & Slimmer’s App appointment (if any)
Telephone Etiquette
The CCE is responsible for following the VLCC Telephone Etiquette guidelines, details as follows:
❖ To 100% adhere to the VLCC guidelines for call opening and closing
❖ To maintain a professional tone of voice that represents the VLCC brand values
❖ To answer every call within 3 rings & maintain English as our official language of communication
❖ To adhere to the right call hold & transfer standards
❖ To para-phase where required to establish understanding with customer request
❖ While transferring a call, ensure you speak to the concerned person/staff/dept head and then connect the call
❖ To summarize the call details to the satisfaction of the customer requirement
Region Middle East & Africa Department Admin
Reports to Direct Reporting - Center Head
Position
Supervised
NIL
CORE RESPONSIBILITIES:
(The responsibilities include but are not limited to the following)
CUSTOMER DELIGHT
SERVICE EXCELLENCE
Job Description - Customer Care Executive
P a g e 3 | 6
JD_CCE_VLCC
Billing Management
The CCE is responsible for the billing function for each customer who visits the center, responsibilities include following:
❖ To ensure each invoice is raised in the CLM
❖ To ensure that the invoice is 100% accurate
❖ To ensure the correct financial payment is recvd. for each invoice basis customers preference
❖ To ensure that the invoices are reconciled with the cash recvd. at the end of the day
❖ To ensure that the customer does NOT have to wait more than 5 minutes to complete the billing process
Product Sales
The CCE is responsible for the sale of VLCC / other retail products at the center, focus required is as follows:
❖ To have thorough knowledge of FAB’s (Features, Advantages & Benefits) for the retail product range
❖ To sell the retail product/s at the point of billing to each customer (per customer need analysis)
Inventory Management
The CCE is responsible for the entire inventory management, details include the following:
❖ To ensure availability of stock as per the center requirements
❖ To manage the stocks judiciously and forecast stock requirement
❖ To seek stock requirement from respective heads of Slimming, Beauty, Dermat & Laser categories
❖ To check supply invoices against purchase orders & make necessary reports on adjustments to inventories
❖ To check on damaged/expired stock and remove from stock inventory immediately
❖ To make sure all the transactions are recorded in the software
❖ To identify and highlight surplus / obsolete stock to Centre Head on periodic basis
❖ For products where expiry is due in 6 months, details must be escalated to the Centre Head separately
Resolve Customer Complaints
The CCE is the first point of contact for the center & thus is responsible for all customer complaints & grievances for the center,
along with taking ownership to resolve same in a timely fashion. Details include the following:
❖ To listen to each customer complaint / grievance with empathy
❖ To list & share the customer compliant with the center manager
❖ To maintain a positive, empathetic and professional behavior while the customer shares his grievance
❖ To acknowledge, listen and resolve customer complaints patiently & ensure resolution in a timely manner
❖ To track every customer interaction, transaction, request and report to support office for resolution immediately where the
customer compliant requires an escalation to the Centre Head / Business head
Documentation
❖ To accurately record entries during any Inquiry/followup or during sale
❖ To ensure filing of necessary documents, mail-outs & record keeping
❖ To participate in indoor outdoor duties in events as directed by Center Head

Ability to commute/relocate:

- Ras al-Khaimah: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- CCE: 1 year (preferred)

  • Customer Care Executive

    7 months ago

    Doha, Qatar Cameo projects real estate Full time

    The job responsibilities of a customer care representative can vary depending on the industry and the specific company, but generally include: Responding to Inquiries: Customer care representatives are responsible for answering inquiries and providing information to customers about products, services, and company policies. Handling Complaints: They assist...

  • Customer Care Executive

    3 months ago

    Doha, Qatar KINGS DENTAL CENTER Full time

    **CUSTOMER CARE EXECUTIVE (Male)** Excellent customer care service Excellent computer skills Good communication skills At Least 2 years’ experience in the same field. Minimum secondary education. Ready to join immediately, with transferable visa & NOC Pay: QAR2,000.00 - QAR3,000.00 per month Ability to commute/relocate: - Doha: Reliably commute or...

  • Customer Service Executive

    7 months ago

    Doha, Qatar TECH care Full time

    **We are looking for Customer care Executive ARABIC & ENGLISH Fluency Mandatory** - Assist customers in scheduling service appointments, providing necessary information on service options, and explaining procedures or policies. - Coordinate with service technicians or relevant departments to assign and schedule service tasks based on customers' needs and...

  • Customer Care Executive

    7 months ago

    Doha, Qatar Tadmur Holding WLL Full time

    Responsibilities: - Handle customer inquiries and complaints promptly and professionally, aiming for first-contact resolution whenever possible. - Provide accurate information about products, services, pricing, and promotions to customers. - Escalate complex issues to the appropriate department or supervisor for resolution. - Build and maintain strong...

  • Sales and Customer Care Manager

    7 months ago

    Doha, Qatar Candidzone Full time

    We are hiring for **Sales and Customer Care Manager** **Responsibilities**: - Proven experience in leading a customer care team in a sales-oriented environment. - Strong background in planning and executing sales strategies, with a track record of achieving sales targets. - Experience in managing customer complaints and implementing efficient customer...

  • Sales and Customer Care Manager

    7 months ago

    Doha, Qatar Diet Delights Full time

    **Company Overview**: As the leading meal prep service provider, we are dedicated to delivering high-quality, nutritious, and delicious meals directly to our customers' doors. Our mission is to make healthy eating convenient and accessible to everyone. We are seeking a dynamic Sales and Customer Care Manager to join our team, who will play a crucial role in...

  • Customer Care

    1 week ago

    Doha, Qatar AL WAHAAT DRINKING WATER INDUSTRY Full time

    we are looking for customer service specialist to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires. **Customer Service Specialist Responsibilities**: - Immediately escalating...

  • Sales and Customer Care Manager

    7 months ago

    Doha, Qatar Candidzone Full time

    *Bilingual - Experience in similar role in industry providing high quality healthy foods *Proven experience in leading a customer care team in a sales-oriented environment. - Strong background in planning and executing sales strategies, with a track record of achieving sales targets. - Exceptional skills in lead generation, conversion, and nurturing. -...

  • Care Manager

    5 months ago

    Doha, Qatar People First Care Centre Full time

    **About Us**: People First Care Centre, based in Doha, is a healthcare service call centre provides care management services to aged care and disability clients in Australia. We are seeking a passionate Care Manager to join our team. **Your Role**: As a Care Manager, you will: - Conduct thorough assessments of consumers' care needs and develop personalized...

  • Care Coordinator

    5 months ago

    Doha, Qatar People First Care Centre Full time

    **About Us**: People First Care Centre, based in Doha, is a healthcare service call centre provides care management services to aged care and disability clients in Australia. We are seeking a passionate Care Coordinator to join our team. **Your Role**: As a Care Coordinator, you will: - Assess clients' needs and develop personalized care plans. -...

  • Care Coordinator

    7 months ago

    Doha, Qatar People First Care Centre Full time

    **About Us**: People First Care Centre, based in Doha, is a healthcare service call centre provides care management services to aged care and disability clients in Australia. We are seeking a passionate Care Coordinator to join our team. **Your Role**: As a Care Coordinator, you will: - Assess clients' needs and develop personalized care plans. -...

  • Customer Service Executive

    3 days ago

    Doha, Qatar TECH care Full time

    Job Title: Customer Service Executive (Female) **Job Type**: Full-Time Location: Qatar *Job Description:* **Responsibilities**: Assisting with English to Arabic translation work and ensuring accuracy of translations. Resolving customer complaints and ensuring customer satisfaction. Providing product and service information to customers. Collaborating...

  • Customer Care Officer

    7 months ago

    Doha, Qatar Qatar Airways Full time

    About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services) As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...

  • Customer Care Representative

    3 months ago

    Doha, Qatar ( Outsourcing & Recruiter ) Full time

    We are looking for: CUSTOMER CARE REPRESENTATIVE Qualification: - 3 years above experience - Noc secondment - Must have valid qid - Must be in Doha **Job Type**: Temporary Contract length: 6 months

  • Customer Care Executive

    7 months ago

    Doha, Qatar Tadmur Holding WLL Full time

    Responsibilities: - Handle customer inquiries and complaints promptly and professionally, aiming for first-contact resolution whenever possible. - Provide accurate information about products, services, pricing, and promotions to customers. - Escalate complex issues to the appropriate department or supervisor for resolution. - Build and maintain strong...

  • Customer Care Executive

    2 months ago

    Doha, Qatar Tadmur Holding WLL Full time

    Qualifications & Skills: - Minimum of 2 years of experience in a call center, customer service, or related role. Fresh graduates may also be considered. - Experience in handling customer complaints, inquiries, and providing required information is preferred. - Excellent communication and interpersonal skills, with the ability to effectively interact with...

  • Customer Care Representative

    3 months ago

    Doha, Qatar Loop Mobility Full time

    **Key Responsibilities**: - Handle and resolve customer complaints promptly and efficiently. - Maintain a high level of professionalism and customer satisfaction. - Document and escalate customer issues to the relevant teams when necessary. **Qualifications & Requirements**: - Experience in customer service, handling live chat and phone calls. -...

  • Customer Care Service Agent

    7 months ago

    Doha, Qatar Diet Delights Full time

    We are specialized nutrition company, we're dedicated to transforming lives through tailored nutrition and meal planning. Our mission is to empower individuals to achieve their health and wellness goals by providing nutritious, chef-prepared meals delivered straight to their doorsteps. As we continue to grow, we're looking for a Customer Care Service Agent...

  • Customer Care Coordinator

    2 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** As a Customer Care Coordinator - Outstation, you will be responsible in the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response. As part of your role, your...

  • Customer Care Executive

    1 week ago

    Doha, Qatar MATRIX INCORPORTATED CONTRACTING CO. W.L.L Full time

    **Urgent requirement for CEA - Customer Experienced Agent** **Responsibilities**: - Good English communication skills - Previous experience in customer service - Shift basis work - Duty: 9 hrs /6 days - No mobile access is permitted during working hours (Restricted) - Uniform will be provided - Training will be provided - Free visa with valid QID