Customer Care Coordinator
2 weeks ago
**About the role**
As a Customer Care Coordinator - Outstation, you will be responsible in the management of customer feedback process with customers through the entire cycle from analyzing the feedback request, facilitating the investigation process through to finalizing the resolution and structuring the necessary response.
As part of your role, your additional responsibilities will include, but not limited to, the following:
- Responsible for processing and responding to customer feedback via various communication channels.
- Investigate, analyze and independently respond to customer’s feedback received through various sources. Maintain discretion relating to customer cases is paramount for the image and welfare of both the company and the customer.
- Carefully study reports generated from concerned departments internally to establish reason of the complaint and to propose the appropriate compensation level to the team leader.
- Coordinate work environment within the department to ensure effective work flow.
- Work within Customer Care Sla and meet the deadlines.
- Perform other department duties related to his/her position as directed by the Head of the Department.
**Be part of an extraordinary story**
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
Qualifications
**About you**
- High School Diploma or Equivalent with Minimum 3 years of job-related experience **OR** Bachelor's Degree or Equivalent with Minimum 2 years of job-related experience
- Customer-facing experience in an airline or hospitality company.
- Excellent command of English language.
- Ability to analyze complex cases as presented by a customer and to determine the actual customer request and intent.
- Comfortable working with a large volume of cases and ability to manage own and team's expectations with regards to workload and overtime requirements.
**About Qatar Airways Group**
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
**How to apply
-
Care Coordinator
3 months ago
Doha, Qatar People First Care Centre Full time**About Us**: People First Care Centre, based in Doha, is a healthcare service call centre provides care management services to aged care and disability clients in Australia. We are seeking a passionate Care Coordinator to join our team. **Your Role**: As a Care Coordinator, you will: - Assess clients' needs and develop personalized care plans. -...
-
Care Coordinator
5 months ago
Doha, Qatar People First Care Centre Full time**About Us**: People First Care Centre, based in Doha, is a healthcare service call centre provides care management services to aged care and disability clients in Australia. We are seeking a passionate Care Coordinator to join our team. **Your Role**: As a Care Coordinator, you will: - Assess clients' needs and develop personalized care plans. -...
-
Customer Care Outstations Coordinator
5 months ago
Doha, Qatar Qatar Airways Full timeAbout the role We are looking for a skilled Customer Care Outstation Coordinator to join our Customer Care department. You will be responsible for management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. You will also coordinate feedback and recommend...
-
Care Manager
3 months ago
Doha, Qatar People First Care Centre Full time**About Us**: People First Care Centre, based in Doha, is a healthcare service call centre provides care management services to aged care and disability clients in Australia. We are seeking a passionate Care Manager to join our team. **Your Role**: As a Care Manager, you will: - Conduct thorough assessments of consumers' care needs and develop personalized...
-
Customer Care Executive
5 months ago
Doha, Qatar Cameo projects real estate Full timeThe job responsibilities of a customer care representative can vary depending on the industry and the specific company, but generally include: Responding to Inquiries: Customer care representatives are responsible for answering inquiries and providing information to customers about products, services, and company policies. Handling Complaints: They assist...
-
Customer Care Officer
5 months ago
Doha, Qatar Qatar Airways Full timeAbout the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services) As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...
-
Customer Care Service Agent
6 months ago
Doha, Qatar Diet Delights Full timeWe are specialized nutrition company, we're dedicated to transforming lives through tailored nutrition and meal planning. Our mission is to empower individuals to achieve their health and wellness goals by providing nutritious, chef-prepared meals delivered straight to their doorsteps. As we continue to grow, we're looking for a Customer Care Service Agent...
-
Customer Care Representative
1 month ago
Doha, Qatar ( Outsourcing & Recruiter ) Full timeWe are looking for: CUSTOMER CARE REPRESENTATIVE Qualification: - 3 years above experience - Noc secondment - Must have valid qid - Must be in Doha **Job Type**: Temporary Contract length: 6 months
-
Sales and Customer Care Manager
5 months ago
Doha, Qatar Candidzone Full timeWe are hiring for **Sales and Customer Care Manager** **Responsibilities**: - Proven experience in leading a customer care team in a sales-oriented environment. - Strong background in planning and executing sales strategies, with a track record of achieving sales targets. - Experience in managing customer complaints and implementing efficient customer...
-
Customer Care Representative
4 weeks ago
Doha, Qatar Loop Mobility Full time**Key Responsibilities**: - Handle and resolve customer complaints promptly and efficiently. - Maintain a high level of professionalism and customer satisfaction. - Document and escalate customer issues to the relevant teams when necessary. **Qualifications & Requirements**: - Experience in customer service, handling live chat and phone calls. -...
-
Customer Care Executive
6 months ago
Doha, Qatar Tadmur Holding WLL Full timeResponsibilities: - Handle customer inquiries and complaints promptly and professionally, aiming for first-contact resolution whenever possible. - Provide accurate information about products, services, pricing, and promotions to customers. - Escalate complex issues to the appropriate department or supervisor for resolution. - Build and maintain strong...
-
Customer Care Front Office Receptionist
3 months ago
Doha, Qatar JKR Trading Full timeCompany Overview: We are a leading White goods repair center dedicated to providing exceptional service and support to our customers. Our mission is to deliver top-quality repairs and customer satisfaction. We are seeking a dynamic and personable Customer Care Front Office Receptionist to join our team. **Job Summary**: **Key Responsibilities**: Customer...
-
Sales and Customer Care Manager
5 months ago
Doha, Qatar Diet Delights Full time**Company Overview**: As the leading meal prep service provider, we are dedicated to delivering high-quality, nutritious, and delicious meals directly to our customers' doors. Our mission is to make healthy eating convenient and accessible to everyone. We are seeking a dynamic Sales and Customer Care Manager to join our team, who will play a crucial role in...
-
Customer Care Executive
2 months ago
Doha, Qatar KINGS DENTAL CENTER Full time**CUSTOMER CARE EXECUTIVE (Male)** Excellent customer care service Excellent computer skills Good communication skills At Least 2 years’ experience in the same field. Minimum secondary education. Ready to join immediately, with transferable visa & NOC Pay: QAR2,000.00 - QAR3,000.00 per month Ability to commute/relocate: - Doha: Reliably commute or...
-
Customer Care Outstations Officer
5 months ago
Doha, Qatar Qatar Airways Full timeAbout the role Responsible for the management of Customer Care in the assigned region/country, delivering the highest level of customer service to customers who have experienced a service failure. Coordinates feedback and recommends solutions to underperformance of QR’s services. Other key responsibilities are: Operational - Respond to customers in a...
-
Fertility Care Coordinator
2 weeks ago
Doha, Baladīyat ad Dawḩah, Qatar PPL Dynamics Full timeKey Responsibilities:Deliver compassionate and empathetic care to patients undergoing infertility treatments.Collaborate with healthcare teams to ensure seamless patient care.Clinical Responsibilities:Assist with embryo transfers, egg retrievals, and other fertility procedures.Conduct interviews with patients and donors.Teach patients and their families...
-
Sales and Customer Care Manager
5 months ago
Doha, Qatar Candidzone Full time*Bilingual - Experience in similar role in industry providing high quality healthy foods *Proven experience in leading a customer care team in a sales-oriented environment. - Strong background in planning and executing sales strategies, with a track record of achieving sales targets. - Exceptional skills in lead generation, conversion, and nurturing. -...
-
Customer Care- Male
5 months ago
Doha, Qatar Star Management Consultancy Full time**Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records...
-
Registered General Nurse
6 months ago
Doha, Qatar Tabeeb Care Medical Services (hra.recruitment@tabeebcare.com) Full timeWE ARE HIRING!!! Tabeeb Care Medical Services is looking for Registered General Nurses to work as Home Care Nurses. JOB DESCRIPTION: - Responsible for providing nursing care through all phases of care taking into consideration age and Developmental needs. - Perform on-going periodic system assessment and data collection in a systematic manner. - Assess,...
-
Customer Support and Technical Coordinator
5 months ago
Doha, Qatar JKR IT Full timeJob Summary: The Customer Support and Technical Coordinator plays a crucial role in ensuring excellent service delivery by providing technical assistance and support related to the services of home electronics equipment. This position requires a blend of technical knowledge of home electronics and exceptional customer service skills. Key...