Service Asset and Configuration Administrator

5 months ago

Doha, Qatar MEEZA Full time

Our mission is to be the preferred IT Services and Solutions provider in the Middle East and North Africa.

For our employees, this means working in a team committed to service excellence and continual innovation in a fast-paced and dynamic work environment.

**WHAT CAN MEEZA OFFER YOU?**
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- **MEEZA is committed to providing thought leadership that will enable our employees to be involved in bringing global firsts to the market.**
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- **MEEZA is one of the fastest growing technology companies in the Middle East which means an exciting and rewarding work environment for our employees.**
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- **MEEZA is playing a key role in the transformation of Qatar into a knowledge-based society which means our employees can make a real impact.**
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- **MEEZA is committed to developing our team; we provide opportunities to develop your skills, further your career and achieve your goals.**
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- **MEEZA is not just about hard work; the company remains true to its entrepreneurial roots and has a young and passionate team that is just as devoted to having fun as they are to delivering service excellence.**
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- **MEEZA offers market-leading benefits packages.**
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**IMPORTANT STEPS TO FOLLOW**:
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The primary responsibilities of the **Service Asset and Configuration Administrator**:

- Manage the Service Asset & Configuration Management (SACM) policies and process.
- Define, control, and optimize service assets and configuration items, and maintain accurate configuration information on the historical, planned and current state of these items and their relationships with one-another.
- Select and identify the configuration structures for all the infrastructure’s CIs, including their ‘owner’, their interrelationships and configuration documentation.
- Ensure that only authorized and identifiable CIs are accepted and recorded, from receipt to disposal. It ensures that no CI is added, modified, replaced or removed without appropriate controlling documentation, e.g., an approved Change request, and an updated specification.
- Identify and maintain a definitive software library (DSL) and track installed software and software license usage, relating each software item to the appropriate CI on the Configuration Management system.
- Ensure that Configuration Management interfaces directly with systems development, testing, Change Management and Release Management to incorporate new and updated product deliverables. Control should be passed from the project or supplier to the service provider at the scheduled time with accurate configuration records.
- Create and maintain identification schemas for configuration management libraries, assets, and configuration items.
- Ensure regular auditing and housekeeping of the SACM databases. You will also audit to verify the physical existence of CIs and check that they are correctly recorded in the CMDB.
- Liaise in the management of the licensing of software for the Internal and Enterprise Systems, assisting in all internal and external licensing compliance audits. Accountable for data output from the CMDB as leveraged by other ITIL processes. You will provide monthly Service reports, report of all current and historical data concerned with each CI throughout its life cycle and conduct continuous process improvements to provide a stable production environment enabling the best customer experience possible.
- Select and identify the configuration structures for all the infrastructure’s CIs, including their ‘owner’, their interrelationships and configuration documentation.
- Allocate asset identifiers and label each item, and relating each item to the appropriate CI on the Configuration Management system.
- Evaluates existing asset and configuration management systems and the design, implementation and management of new/ improved systems for efficiency and effectiveness.
- Evaluates asset and configuration management tools and recommends those that best meet MEEZA’s budget, resource, timescale and technical requirements; directly or indirectly customises proprietary tools to produce effective asset and configuration management environments in terms of databases and software libraries, workflows and report generation.
- Reporting of all current and historical data concerned with each CI throughout its life cycle.
- Implement the Service Asset & Configuration Management (SACM) policies and process.
- Plans population of the CMS; manages CMS, central libraries, tools, common codes and data; ensures regular housekeeping of the CMS
- Ad hoc assignments within the Internal and External Systems Business unit, as required.

**Knowledge, Skills & Experience**:
**Knowledge and Skills**:

- University degree in computer science, information systems or software engineering.
- Experience implementing a successful CM practice for an IT Infrastructure and Managed Servicer Provider environment.
- 5+ years of relevant experience in configuration management.
- ITIL experie

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