Dir-catering Sales
2 weeks ago
**職務編號** 22161332
**工作類別** Sales & Marketing
**地點** Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Management
**職位概述**
發揮酒店餐飲銷售部門負責人的職能,並管理酒店的被動和主動式餐飲銷售工作。對於實現收入目標、客人和員工滿意度,以及部門財務績效,分擔責任。在銷售流程的所有環節實施品牌的服務策略和適用的品牌舉措。為酒店餐飲銷售員工團隊提供日常領導。與區域銷售部門的主要利益相關者合作,以接收銷售線索,為酒店提供更深入的業務資質。與宴會管理和酒店運營部門合作,銷售酒店有能力成功執行的產品和服務。確認從銷售到運營並返回到銷售的無縫銜接,同時始終如一地提供高水準的服務。透過針對所有活動向上銷售並準確預測收入(如餐飲和團體客房),證實團隊最大限度地利用收入機會,從而維護責任。
**求職者個人資料**
**教育和經驗要求**
**必備:**
- 在經認可的大學取得工商管理、行銷、酒店和餐廳管理或相關專業的兩年制學位;4 年銷售與行銷或相關專業領域工作經驗。
或者
- 工商管理、行銷、酒店和餐廳管理或相關專業四年制學士學位;2 年銷售與行銷或相關專業領域工作經驗。
**優先:**
- 四年制大學學位。
**核心工作活動**
**管理銷售活動**
- 管理酒店的餐飲銷售工作,包括本地和團體/會議業務。
- 招攬/預訂當地餐飲業務並開展團體業務。
- 開發和管理餐飲銷售收入和運營預算,並提供預測報告。
- 與管理團隊合作制定並實施針對收入、客戶和市場的餐飲銷售/行銷計劃。
- 開發可推動銷售的菜譜。
- 協助銷售、實施和跟蹤餐飲促銷活動。
- 執行和支援萬豪客戶服務標準和酒店品牌標準。
- 執行和支持預訂業務的運營方面(例如,生成提案,撰寫契約,客戶信函)。
- 參與和實踐品牌的日常服務基本原則(例如,萬豪酒店及度假村 (MHR) 服務社群日常基本原則、萬麗酒店及度假村 (RHR) 有悟性的服務基本原則,萬怡酒店、SpringHill Suites、Fairfield Inn 日常基本原則,Residence Inn 每日小會,或者 TownePlace Suites 早會)。
- 協調和部署酒店內的餐飲銷售資源,以確定促進和支持銷售策略和銷售解決方案。與運營部門建立密切的工作關係,以執行酒店層面的戰略。
- 驗證酒店實現從銷售到運營並返回到銷售的無縫銜接,同時始終如一地提供高水準的服務。
- 透過建立將問題傳達給酒店領導和/或其他適當利益相關者的機制,管理因銷售流程所導致客戶問題的有效解決方案。
- 透過增加收入,控制開支並為業主和萬豪國際提供投資回報,保持成功的業績。
- 在銷售流程的所有環節實施品牌的服務策略和適用的品牌舉措。
- 履行指派的其他職責,以滿足業務需求。
**建立成功的關係**
- 與客人/客戶、銷售和廚房、供應商、競爭對手、當地社區、餐飲協會和酒店其他部門有效互動,以監督客人滿意度。
- 透過在客戶的計劃/活動之前和期間,協助客戶並監測其滿意度,執行示範性的客戶服務以提升客戶滿意度和忠誠度。
- 透過瞭解客戶的需求,並推薦最能滿足其需求並超越其預期的相應特色和服務,同時建立關係和維護對萬豪的忠誠度,為客戶提供服務。
- 瞭解酒店的主要目標客戶和服務預期;透過瞭解客戶的業務、業務問題和顧慮,服務他們並在計劃//活動之前和期間提供更好的業務解決方案。
- 與區域銷售部門的主要利益相關者合作,以接收銷售線索,為酒店提供更深入的業務資質。
- 與宴會管理和酒店運營部門合作,銷售酒店有能力成功執行的產品和服務。
**領導力**
- 透過積極針對市場中現有的高價值新客戶,並實施有效的餐飲銷售部署策略以提高市場份額,管理和指導酒店內餐飲銷售經理,以實現酒店收入目標。
- 與人力資源部合作,吸引、培養和留住合適的人才,以支持市場的戰略重點。
- 建立有效的結構、流程、工作和績效管理體系。
- 運用領導績效流程 (LPP) 為直屬下屬設定目標和期望;調整績效和獎勵;解決績效問題並讓員工對取得成功的業績負責。
- 與人力資源部 (HR) 預測人才需求並管理人才招聘策略,以最大限度地減少因人員流失造成的時間損失。
- 保留競爭對手最佳銷售人員的在職名單,並與人力資源部門執行招募與聘用計劃。
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