Customer Experience

About the roleWe are currently recruiting for Senior Quality and Training Officer for Customer Contact Centre in Doha, Qatar.The role is responsible to manage implementation of QR Customer Contact Center quality and training standards. You will be responsible for the local analysis of quality results and production of reports on Key Performance Indicators,...

**Overview**: As a Customer Experience Specialist with a focus on government projects, you will play a pivotal role in leading and driving customer experience initiatives that directly impact citizen engagement and satisfaction with government services. You will collaborate closely with government agencies, stakeholders, and internal teams to develop and...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the endtoend value chain to fortifying a true ecommerce experience to the launch of digital freight marketplaces and much more. At Qatar Airways Cargo we recently launched our VISION 2027 Roadmap as part of The Next Generation...

As a Cabin Safety Investigator, you will be responsible for the administration and management of Cabin Safety Reports (CSR), Cabin Security Reports (CABSEC) and Medical Incident Reports (MIR) in the Safety management System.You will be required to analyze data in order to identify trends and latent conditions within Cabin Operations to enable the Cabin...

Serve as the main point of contact for parents, pupils, and staff, providing outstanding customer service and addressing inquiries, concerns, and requests promptly and professionally.Build strong relationships with customers, understanding their needs and preferences and offering personalized assistance and guidance.Proactively communicate with parents...

Tesla participates in the E-Verify ProgramWhat to Expect As a Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our...

We are looking for a Customer Experience Specialist to join a Dance, Music and Arts training and Events Facility. The Customer Experience Specialist (CX Specialist) develops and implements sales strategy, new business/membership/client development, retention of clients/members, negotiation of contracts, and identification of entrepreneurial enterprises...

About the roleThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

Respond to customer inquiries via phone, email, and chat in a timely and professional mannerPerform eKYC checks to ensure customer compliance with regulatory requirementsManage customer queries and resolve any issues in a prompt and efficient mannerProvide customer support on various aspects of online money transfer services, including account setup,...

Serve as the main point of contactfor parents, pupils, and staff, providing outstanding customerservice and addressing inquiries, concerns, and requests promptlyand professionally.Build strong relationshipswith customers, understanding their needs and preferences andoffering personalized assistance andguidance.Proactively communicate with parentsregarding...

About the roleYou will provide welfare and counselling support to Cabin Crew by assisting incident or occurrences of personnel or a professional nature in order to increase moral and motivational levels of Crew.Operational role includes:Provide necessary support by assisting with any Cabin Crew related matters during their tenure.Responsible for handling an...

About the roleYou will be responsible to develop, implement and maintain measures of Hub Lounges performance, Employee performance and other support service area. Contribute to the development, preparation, strategies and plans, liaising with internal and external stakeholders as necessary. Provide service areas with Business Intelligence and data analysis...

About the role The airfreight industry landscape is entering an accelerated phase ofchange and transformation. From digitalising the endtoend valuechain to fortifying a true ecommerce experience to the launch ofdigital freight marketplaces and much more. At Qatar Airways Cargowe recently launched our VISION 2027 Roadmap as part of The NextGeneration...

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...

About the Role Manage all terminal operations at HIA which includes though not limited to check in & Boarding Arrival Baggage handling VIP operations Trolley Services Porterage services PRM / Special Handling Buggy operation and areas associated with the planning operation and delivery of these key areas to provide services as per agreed service levels to...

Qualifications & SkillsExcellent customer service skillsWell-groomed, smart & professional appearancePositive attitude, problem solver, physically activeOutstanding written and verbal communication skillsTeam player, available to work shiftsHigh-school diploma or suitable equivalentExperienceRequired minimum 3 years of experience in a multicultural...

About theRole Manage allterminal operations at HIA which includes though not limited tocheck in & Boarding Arrival Baggage handling VIP operationsTrolley Services Porterage services PRM / Special Handling Buggyoperation and areas associated with the planning operation anddelivery of these key areas to provide services as per agreedservice levels to all...

About the RoleManage terminal operations at HIA, including check-in, boarding, baggage handling, VIP operations, trolley services, porterage services, PRM/special handling, and buggy operation to provide services to customer airlines and stakeholders. Continuously seek productivity improvements and revenue generation opportunities to enhance profitability...

Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify opportunities and propose enhancements to increase and ease customer connection and satisfaction. Responsible for understanding current customer proposition, feedback, industry standards,...