Customer Experience Project Officer

About the role Manage and successfully deliver assigned Customer Experience projects and solutions in compliance with the project standards and processes of Qatar Airways, to meet defined business requirements within agreed timescales and cost. Lead the Projects throughout the project phases from initiation to closure, delivery, support and enhancement of...

**About the role** We are recruiting for the role Customer Services Officer within Customer Contact Centre based in Doha, Qatar. The Customer Services Officer is responsible for all service delivery aspects of the Contact Centre. You will manage the service quality, service levels and revenue generation through teams in accordance with defined targets. You...

About the role Responsible for bringing the creative vision of the customer experience team to life in the form of first class creative storytelling that showcases and is representative of our world class customer experience. Support a communications team that conceives, designs, and leads the development of high-quality creative work that pushes the...

The Executive Assistant provides on-going administrative support to a C-Suite executive at a leading arts and culture organization in Qatar. The Executive Assistant’s responsibilities include providing high-quality administrative support to ensure efficient operation of the executive office, supporting managers and employees through a variety of tasks...

**About the role**: We are currently recruiting for Content Management Officer for Customer Contact Centre in Doha. As a Content Management Officer, you will be responsible for the maintenance and the day to day support of preparing and publishing content to the Contact Center Knowledge base build on Sharepoint. In additional to writing, you will be editing...

**Overview**: As a Customer Experience Specialist with a focus on government projects, you will play a pivotal role in leading and driving customer experience initiatives that directly impact citizen engagement and satisfaction with government services. You will collaborate closely with government agencies, stakeholders, and internal teams to develop and...

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...

Qatar Aviation Services - Cargo is recruiting for Project Officer based in Doha, Qatar. The Project Officer will be responsible to administer projects including overall planning, tracking, budget tracking, and documentation of one or several projects from the project proposal phase to the project closeout within budget and timeline. Act as the focal point...

**Job Title: Customer Service Agent** **Location**: Doha, Qatar **Company**: Doha Project Management **About Us**: Doha Project Management is a leading provider of comprehensive project management solutions in Qatar. We are dedicated to delivering excellence in project execution and management, ensuring client satisfaction through our innovative...

**About the role** We are recruiting for Staff Travel Officer for our Staff Travel department based in Doha, Qatar. The Staff Travel Officer is responsible to supervise and maintain day to day activities to ensure smooth functioning of Staff Travel Office. You will ensure the established procedures are implemented. You will compete assigned jobs timely as...

About the role The Manager Customer Service Strategy is responsible for developing and implementing a Training & Development Strategy, a quality strategy and an Information & Content Management Strategy plan in line with the wider QR CCC objective of transitioning to Omni channel, revenue generating customer engagement centres. The role is responsible for...

The Visitor Experience Officer is dedicated to building and maintaining relationships with key stakeholders to deliver exceptional visitor experiences. This role involves collaborating with tour operators (online and onsite), acting as a liaison between visitors and organizational teams, and ensuring consistent delivery of high-quality service. The Officer...

About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

* Bachelor’s degree in business administration, accounting or finance. - A Minimum of 3 years’ experience in same role. - Experience working within a fully integrated JDE Enterprise One implementation and support. - Good analytical skills and attention to the details. - Good command of written English. Arabic preferred - Accepted knowledge of MS...

We are looking for Arabic Female Customer Relations Officers with 3-5 years experience to work at Doha Festival City - Very good English is must - This job requires sponsorhip change **Salary**: QAR6,000.00 - QAR7,000.00 per month Application Question(s): - Do you have 3-5 years Customer Relations officer experience? - Do you have valid QID or visa? Can...

**About the role**: As a Projects Officer, you will be responsible for helping us achieve this ambition: - Arrange meetings with the members of the project sponsor, who have overall responsibility for the success of the project. Make advance arrangements, organize all logistics, contact the attendees and send them any relevant information, including agenda...

**About the role**: **A**s a Project officer you will be responsible to initiate, plan, supervise and deliver small to medium sized projects. Assist the Project Manager with the overall management of all projects from planning, monitoring and executing departmental projects for new shops, refurbishments, promotional and maintenance works in order to achieve...

About the role You will be responsible in preparing, arranging and optimizing the rosters for Al Maha and Lounge staff members under Customer Experience. You will ensure all roster related activities are maintained, prepared within the deadlines by prioritising as per the operational requirements. You will be responsible in managing, planning and...

As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR’s products and services across the customer journey. Drive transformation and convergence of physical journeys...