Customer Experience Project Officer

**About the role**: We are currently recruiting for Content Management Officer for Customer Contact Centre in Doha. As a Content Management Officer, you will be responsible for the maintenance and the day to day support of preparing and publishing content to the Contact Center Knowledge base build on Sharepoint. In additional to writing, you will be editing...

**Overview**: As a Customer Experience Specialist with a focus on government projects, you will play a pivotal role in leading and driving customer experience initiatives that directly impact citizen engagement and satisfaction with government services. You will collaborate closely with government agencies, stakeholders, and internal teams to develop and...

Qatar Aviation Services - Cargo is recruiting for Project Officer based in Doha, Qatar. The Project Officer will be responsible to administer projects including overall planning, tracking, budget tracking, and documentation of one or several projects from the project proposal phase to the project closeout within budget and timeline. Act as the focal point...

**About the Role** Manage all terminal operations at HIA, which includes though not limited to, check in & Boarding, Arrival Baggage handling, VIP operations, Trolley Services, Porterage services, PRM / Special Handling, Buggy operation, and areas associated with the planning, operation and delivery of these key areas to provide services as per agreed...

**Job Title: Customer Service Agent** **Location**: Doha, Qatar **Company**: Doha Project Management **About Us**: Doha Project Management is a leading provider of comprehensive project management solutions in Qatar. We are dedicated to delivering excellence in project execution and management, ensuring client satisfaction through our innovative...

The Visitor Experience Officer is dedicated to building and maintaining relationships with key stakeholders to deliver exceptional visitor experiences. This role involves collaborating with tour operators (online and onsite), acting as a liaison between visitors and organizational teams, and ensuring consistent delivery of high-quality service. The Officer...

About the Role: At Hamad International Airport, we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to provide excellent Customer service and Terminal operation training as well as conduct customer service and operational improvement campaigns besides maintaining a customer centric...

About the role The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next...

* Bachelor’s degree in business administration, accounting or finance. - A Minimum of 3 years’ experience in same role. - Experience working within a fully integrated JDE Enterprise One implementation and support. - Good analytical skills and attention to the details. - Good command of written English. Arabic preferred - Accepted knowledge of MS...

**About the role**: **A**s a Project officer you will be responsible to initiate, plan, supervise and deliver small to medium sized projects. Assist the Project Manager with the overall management of all projects from planning, monitoring and executing departmental projects for new shops, refurbishments, promotional and maintenance works in order to achieve...

**Requirements** - Minimum of 3 years of relevant experience - Possession of a Customs Clearance ID in Qatar - Preferably of Arabian nationality **Job Types**: Full-time, Permanent Pay: From QAR10,000.00 per month **Experience**: - Custom Clearance officer: 3 years (required) **Language**: - Arabic (required)

As a Manager Customer Experience Design - Digital, you will be responsible for designing, implementing, and optimizing the overall customer experience through digital channels focusing on driving personalization, loyalty and engagement with QR’s products and services across the customer journey. Drive transformation and convergence of physical journeys...

**Job Summary**: The CRM Officer is responsible for managing the company's customer relationship management system to ensure the effective handling of customer interactions, data management, and support of marketing and sales efforts. This role involves data analysis, customer segmentation, and collaboration with various departments to optimize customer...

QHire Human Resources Consultancy is urgently hiring for a Customer Service Officer **Responsibilities**: - Should possess a Bachelor’s Degree or equivalent from a reputed institute. - Must have a minimum 2-3 years of experience in a similar role (customer facing or administrative roles preferred.) - Answer to customer queries and work for solutions...

We are looking for a Customer Relation Officer with good proven experience to join our team. In this role, you will serve as the main point of contact for clients and are responsible for addressing their inquiries, answering there queries, and ensuring they have a positive experience with the company. **Responsibilities**: - Respond to customer inquiries...

About the role Main Duties Include: - Maintaining project documentation, track the project’s progress at every stage, ensuring all documents are kept organized and under control from start-up through every activity until the project board accepts the final product. - Responsible to prepare the analytical reports for tendering and commercial structure to...

**About the role**: Initiate, plan, supervise and deliver small to medium sized projects. Assist the Project Manager with the overall management of all projects from planning, monitoring and executing departmental projects for new shops, refurbishments, promotional and maintenance works in order to achieve project success. Supervise and participate in...

About the role Other key responsibilities are: - Carry out end to end customer experience quality monitoring audits. Discreetly gather insights on various aspects of customer journey. - Test all digital systems where customer interacts with the brand, including, but not limited to mobile apps, website, live chat, bots, pop ups and social media. Identify...

As Customer Service Officer within Qatar Aircraft Catering Company, you will be responsible to liaise with Business Customers, communicate all updates and information and their special requirements to all relevant stakeholders and to support in ensuring that the Customers' specifications are achieved through proper management while making sure that the...

About the role We are excited to announce a new opportunity to join our Customer Care team as a Customer Care Officer (In-flight Services) As a Customer Care Officer, you will be responsible for processing feedback received through applicable sources that include electronic voyage reports, customer care reports, and advice and suggestions received through...