Airline Customer Contact Centre Agent

3 months ago

Doha, Qatar Qatar Airways Full time

Be part of the 5-star team. Grow and develop your career through this opportunity.

We are looking for Agents to join our team for **Qatar Airways Doha Contact Centre in Qatar**. This is an exciting opportunity to explore and be part of the Aviation industry.

Your specific responsibilities will include:

- Respond professionally to in-bound calls from customers and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.
- Create new reservations and make changes to existing reservations. Provide quotes on the correct fares and rules of carriage issuance and re-issuance of tickets.
- Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.
- Support E-commerce, Trade and Frequent Flyer Program activities.
- Process ticket refunds

Upon joining, you will undergo 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey

If you are successful, you will receive a competitive salary package, travel benefits, relocation support (for those residing outside Wroclaw), annual leave, and other benefits applicable as per local labor law.

If you have what it takes to deliver the best, then this opportunity is for you.

**About you**

Education background and Experience
- High School Qualification with 1 year of job-related experience in Customer Services
- Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered.
- Computer Literate and good typing skills

Communication Skills
- Have excellent communication skills
- Be fluent in English and German
- Display active listening skills
- Efficient in managing call from a high-volume and fast-paced environment.

Quality and skills
- Interactive, customer service oriented with warm, cheerful and expressive personality.
- Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.
- Polite, reliable, knowledgeable and able to adapt to changing requirements.
- Open to new learnings and flexible to adapt to new concepts and system.
- Able to perform under pressure.
- Flexible to work on shifts. Including night shifts

You must be willing to relocate or to be based in Doha, Qatar and need to work from office.

  • German Speaker Doha Customer Contact Centre Agent

    1 month ago

    Doha, Qatar QATAR Airways Full time

    About the JobDoha Contact Centre is hiring for German Speaker Agents to be part of their 5-star team.As Customer Contact Centre Agent, you will provide excellent service to Qatar Airways customers through different channels of communication such as telephone, email and web chat. You will ensure that customer satisfaction is optimized in every interaction...

  • Customer Services Agent

    5 months ago

    Doha, Qatar QATAR Airways Full time

    We are looking for Customer Services Agent with a natural flair of delivering unforgettable service at our Qatar Airways Customer Contact Centre located in Doha, Qatar. As a Customer Services Agent, you will provide service excellence to Qatar Airways customers through telephone, ensuring that customer satisfaction is optimized in every interaction. Your...

  • Lead Real Time Agent

    1 month ago

    Doha, Qatar QATAR Airways Full time

    About the role:We are recruiting for a Lead Real-Time Agent to be based in our Contact Centre Doha.The successful applicant will ensure proper and effective utilization of manpower resources to maximize efficiency and achieve predefined KPI’s. You will coordinate with all departments to maintain Service Level and ensure targets are achieved. You...

  • Contact Centre Supervisor

    4 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: Hamad International Airport is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. We are seeking a motivated Contact Centre Supervisor (Arabic Speaker ) to join our team and play a pivotal role in providing outstanding service to our valued customers. - Handle calls and complaints...

  • IT Technical Delivery Manager

    3 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: We have embarked on an exciting digital transformation journey to leverage technology as a key business differentiator and a competitive advantage. We are redesigning and reinventing our business processes for sustainable digital future. We are experimenting with new technologies, techniques, and approaches to achieve our business...

  • Security Agent CCTV Access Control

    1 month ago

    Doha, Qatar QATAR Airways Full time

    About the role:As a Security Agent CCTV and Access Control - you will be responsible for helping us achieve this ambition through:• You will be responsible for conducting security related duties both within the Airport Security Operations Centre (ASOC) and within the terminal building.• You will be responsible for the correct deployment of...

  • Guest Service Centre Agent

    4 months ago

    Doha, Qatar Hilton Full time

    Guest Service Centre Agent A Guest Service Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Guest Service Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing...

  • Security Agent Cctv and Access Control

    4 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role**: As a Security Agent CCTV and Access Control - you will be responsible for helping us achieve this ambition through: - You will be responsible for conducting security related duties both within the Airport Security Operations Centre (ASOC) and within the terminal building. You will be responsible for the correct deployment of contracted...

  • Security Agent Cctv and Access Control

    4 months ago

    Doha, Qatar Talent Pal Full time

    **About the role**: As a Security Agent CCTV and Access Control - you will be responsible for helping us achieve this ambition through: - You will be responsible for conducting security related duties both within the Airport Security Operations Centre (ASOC) and within the terminal building. You will be responsible for the correct deployment of contracted...

  • Guest Service Centre Agent

    4 months ago

    Doha, Qatar Hilton Full time

    A Guest Service Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Guest Service Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and...

  • Customer Services Coordinator

    4 months ago

    Doha, Qatar Qatar Airways Full time

    **About the role** We are currently recruiting for Customer Services Coordinator - SSU based in Doha, Qatar to work with Customer Contact Centre’s Department. As a Customer Services Coordinator, you will act as a Qatar Airways Shared Services unit product and process expert. You will establish and correct business anomalies in customer handling or...

  • Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    Customer Services AgentWe are seeking a skilled Customer Services Agent to join our Qatar Airways team. As a key member of our Customer Contact Centre, you will be responsible for delivering exceptional service to our customers through various communication channels.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and...

  • Airline Ticketing Specialist

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar ALI BIN ALI Full time

    Key Responsibilities:Airline Ticketing and Reservation:Booking: Customers can book tickets through the airline's Global Distribution System (GDS), including online booking through the airline's website or mobile app.Payment: Payment can be made via credit/debit cards, cash, or other accepted methods, or through direct payment to the airline's cashier.Ticket...

  • German Language Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    About the JobWe are seeking a highly skilled German Speaker to join our Doha Contact Centre team as a Customer Contact Centre Agent. As a key member of our 5-star team, you will be responsible for providing exceptional service to Qatar Airways customers through various communication channels, including telephone, email, and web chat.Key...

  • German Language Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    About the JobWe are seeking a highly skilled German Speaker to join our Doha Contact Centre team as a Customer Contact Centre Agent. As a key member of our 5-star team, you will be responsible for providing exceptional service to Qatar Airways customers through various communication channels, including telephone, email, and web chat.Key...

  • Recruitment Event in Algerie

    4 months ago

    Doha, Qatar Bay Avenue Tours Full time

    Job SummaryWe are planning to hold a Recruitment Event in Algeria for Arabic & French speakers. If you have the drive for excellence, language skills and passion for service delivery, then this Event is for you. We have different open positions in our Contact Centre based in Doha. We are looking for talented individuals to join our award-winning team.Contact...

  • Airline Customer Support Director

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar Airswift Full time

    Job DescriptionWe are seeking a highly skilled Airline Customer Support Manager to join our team at Airswift.Key Responsibilities:Develop a trusted customer relationship with all clients and be their main point of contact for company product service inquiries and advice.Understand client flight operations and business needs, proactively supporting them with...

  • Customer Service Agent

    5 months ago

    Doha, Qatar Starlinks Full time

    Customer Service Representatives to provide superior customer services to all customers calling the call centre.Guide customers on available Ooredoo product and services, packages, value added servicesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Ensure proper recording and closure of all...

  • German Language Customer Service Representative

    3 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    About the RoleQatar Airways is seeking highly skilled German language speakers to join their Customer Contact Centre team in Doha. As a Customer Contact Centre Agent, you will be responsible for providing exceptional service to customers through various communication channels, ensuring that their needs are met and exceeded in every interaction.Key...

  • German Language Customer Service Representative

    2 weeks ago

    Doha, Baladīyat ad Dawḩah, Qatar QATAR Airways Full time

    About the RoleAt Qatar Airways, we are seeking a highly skilled German Speaker to join our Doha Contact Centre team. As a Customer Contact Centre Agent, you will play a vital role in delivering exceptional customer service to our passengers through various communication channels, including telephone, email, and web chat. Your primary objective will be to...